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Tidio Chat logo

Tidio Chat

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Live Chat Software

4.4 20 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

JivoChat logo
Live Chat Software

4.2 146 user ratings

Start Free Trial

Overview

Description Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. Read more JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $13.0. Offers Free-forever plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    92%
  • Momentum
    76%
  • Popularity
    87%
SaaSworthy Awards
Not Available
# 5 Highly Rated # 6 Fastest Growing

Features

Total Features
9 Features
9 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Call Me Option Allows your visitors to speak to your agents directly over the phone
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.4/5 20 user ratings
    4.2/5 146 user ratings
    Rating Distribution
    • Excellent

      60%
    • Very Good

      25%
    • Average

      10%
    • Poor

      0%
    • Terrible

      5%
    • Excellent

      67.8%
    • Very Good

      12.3%
    • Average

      4.1%
    • Poor

      1.4%
    • Terrible

      14.4%
    User Sentiments
      Not Available

      Ease of Use, Affordable Pricing, Real-time Customer Communication, Extensive Integrations

      Unresponsive Customer Support, Technical Issues, Limited Customization Options, Inadequate Mobile App Functionality

    Review Summary
    Not Available

    JivoChat, a popular live chat software, garners mixed reviews across various platforms. Many users praise its user-friendly interface, ease of installation, and robust features like chatbots, customizable chat windows, and analytics. However, some users report occasional technical glitches, limited integrations, and a lack of advanced features. While reviewers generally agree on its strengths in customer support and lead generation, opinions vary regarding its pricing and suitability for specific business needs.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $25.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $13.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Forever Free Free

    Premium Plan $25.00 $25.00 per month

    Basic Free

    Professional $13.00 $19.00 per user / month

     
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshots
    + 7 More
    Compressed Email
    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Orlando, Florida Located in: Wilmington, Delaware Founded in: 2012
    Contact Details

    Not available

    https://responcierge.com/

    +1 408-604-0183

    https://www.jivochat.com/

    Social Media Handles

    Not available

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