93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Capacity
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zoho Desk
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Description | Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly. Read more | SupportCenter Plus transforms customer support with its intuitive, web-based platform designed for seamless ticket management. It empowers organizations to efficiently handle customer inquiries by centralizing ticket management, account and contact information, and service contracts. This innovative software provides a superior customer experience by ensuring that support teams can quickly resolve issues and maintain detailed customer records. With SupportCenter Plus, user-friendly interfaces and advanced features come together to make customer support easy and effective. Organizations can streamline their operations, reduce response times, and enhance customer satisfaction. Its robust capabilities allow teams to track and manage every aspect of customer interactions, ensuring nothing is overlooked. Whether it's handling complex queries or maintaining service contracts, SupportCenter Plus equips support teams with the tools they need to excel. By leveraging this powerful solution, companies can focus on what really matters—building strong, lasting relationships with their customers. Read more | Introducing Capacity, ultimate solution to the never-ending chaos of information overload. Imagine a world where team is no longer wastes valuable time sifting through endless emails, playing phone tag, or getting interrupted with constant shoulder taps. With Capacity, can revolutionize the way to work by empowering team with instant access to the knowledge they need to do their best work. With cutting-edge technology, can automate processes and streamline the workflow, delivering a single, intuitive dashboard that puts all organizational knowledge right at fingertips. No more wasting precious minutes searching for that critical piece of information buried deep within an email thread. With Capacity, can access the knowledge need to excel, instantly. Join the ranks of successful professionals who have already experienced the transformative power of Capacity. Its known that professionals like to depend on accurate and reliable information to make critical decisions. That's why Capacity is designed with the utmost commitment to accuracy and security. The prioritize data integrity and protect sensitive information, giving peace of mind while focus on achieving more. Empower team with the tools they need to thrive, and watch as efficiency, productivity, and innovation soar to new heights. Don't let information overload hold back any longer. Embrace Capacity, the game-changing solution that brings clarity, continuity, and cohesion to the organization. Experience the future of work, today. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
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SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 15 Most Popular # 11 Most Popular |
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# 3 Most Worthy # 10 Fastest Growing |
Total Features |
17 Features
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16 Features
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16 Features
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18 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Centralized Communication Channels, Efficient Customer Support System, User-Friendly Interface, Extensive Integrations Limited Customization Options, Occasional Software Glitches, File Format Incompatibilities, Complex Template System |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
Review Summary |
Users laud Reamaze for its user-friendly interface, ease of setup, and excellent customer support. They appreciate the comprehensive set of features, including live chat, email ticketing, knowledge base, and reporting. Many users highlight the positive impact Reamaze has had on their customer satisfaction and efficiency. However, some users have expressed concerns about the pricing and occasional glitches in the software. Overall, Reamaze is a popular choice for businesses seeking a reliable and feature-rich customer service solution. |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Basic $26.10 $29.00 per user / month Pro $44.10 $49.00 per user / month Plus $62.10 $69.00 per user / month Starter $59.00 $59.00 per month Enterprise Custom |
Standard Custom Professional Custom Enterprise Custom |
Growth $49.00 $49.00 per user / month Professional $99.00 $99.00 per user / month Enterprise Custom |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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HelpOnClick
4.5 Based on 31 Ratings |
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Screenshots |
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Videos |
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Company Details | Located in: San Jose, California Founded in: 2012 | Located in: Pleasanton, California | Located in: University City, Missouri Founded in: 2017 | Located in: Pleasanton, California - 94588 |
Contact Details |
Not available https://www.reamaze.com/ |
+1 888-720-9500 https://www.manageengine.com/products/support-center/ |
(314) 502-9412 https://capacity.com/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
Social Media Handles |
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