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JivoChat logo

JivoChat

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ProProfs Chat logo
Live Chat Software

4.7 196 user ratings

Start Free Trial

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HappyFox Chat logo
Live Chat Software

4.6 136 user ratings

Start Free Trial

Overview

Description Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. Read more HappyFoxChat helps triggering up customer conversation with multiple attractive features. Real-time chatting with website visitors helps one tackle customer complaints more directly and tactfully. It offers live chat integration for helping you to automatically synchronizing and collecting customer data from multiple business apps within your chat interface. You can install it on multiple devices and system, like Android, Mac, Window etc. HappyFoxChat contains a myriad of live chat features like geo targeting, knowledge database, agent scheduling, offline form, persistent chat, shortcut-messages, routing, white label branding, proactive invitations, visitor targeting etc. Read more
Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $29.0.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    78%
  • Momentum
    73%
  • Popularity
    83%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    83%
  • Momentum
    62%
  • Popularity
    80%
SaaSworthy Awards # 15 Highly Rated # 19 Most Popular # 20 Highly Rated

Features

Total Features
8 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 5 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.7/5 196 user ratings
    4.6/5 136 user ratings
    Rating Distribution
    • Excellent

      74%
    • Very Good

      18.9%
    • Average

      5.6%
    • Poor

      1.5%
    • Terrible

      0%
    • Excellent

      68.4%
    • Very Good

      27.2%
    • Average

      1.5%
    • Poor

      0.7%
    • Terrible

      2.2%
    User Sentiments

      Cost-Effective Solution, Real-Time Visitor Monitoring, Easy to Use Interface, Extensive Integrations

      Technical Issues, Slow Software Speed, Poor Online Help Availability, Limited UI Customizations

      Ease of Use, Extensive Integrations, Real-time visitor interaction, Canned Responses

      Limited Customization, Mobile App Issues, Reporting limitations, Lack of advanced notification options

    Review Summary

    ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality.

    Overall, customer reviews indicate high satisfaction with HappyFox Chat's ease of use, functionality, and effectiveness in improving customer support. Many users praise its user-friendly interface, customizable features, and real-time analytics for efficient team collaboration and tracking performance. Additionally, reviewers appreciate the prompt and helpful customer support provided by the HappyFox team.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $10.0. Offers Custom plan.
    • Free Trial Available
    • Starts at $29.0.
    Pricing Plans
    Monthly Plans Annual Plans

    ESSENTIALS $10.00 $15.00 per user / month

    PREMIUM $15.00 $20.00 per user / month

    ENTERPRISE Custom

    Starter $29.00 $29.00 per month

    Growth $49.00 $49.00 per month

    Scale $149.00 $149.00 per user / month

    Scale Plus $299.00 $299.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Santa Monica, California Located in: Irvine, California
    Contact Details

    +1 855-776-7763

    https://www.proprofs.com/chat/

    +1 949-535-2220

    https://happyfoxchat.com/

    Social Media Handles

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