Home/Live Chat Software/LiveEngage vs HappyFox ChatUpdated on: April 13, 2024

Compare LiveEngage vs HappyFox Chat

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever. ..show more

HappyFoxChat helps triggering up customer conversation with multiple attractive features. Real-time chatting with website visitors helps one tackle customer complaints more directly and tactfully. It offers live chat integration for helping you to automatically synchronizing and collecting customer data from multiple business apps within your chat interface. You can install it on multiple devices and system, like Android, Mac, Window etc. HappyFoxChat contains a myriad of live chat features like geo targeting, knowledge database, agent scheduling, offline form, persistent chat, shortcut-messages, routing, white label branding, proactive invitations, visitor targeting etc. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, NY

Irvine, California / +1 949-535-2220

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Custom
Custom

LiveEngage plans are tailored to your business. Contact vendor to request pricing.

Main features

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Text analytics to find Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility
View Price Page
Starter
$29 /Month

$29 per month billed monthly

$29 per month billed annually

Features

  • Unlimited Agents
  • 500 Chats per month (Yearly plan)
  • 250 Chats per month (monthly plan)
Growth
$49 /Month

$49 per month billed monthly

$49 per month billed annually

Features

  • Unlimited Agents
  • 500 Chats per month (month)
  • 1,000 Chats per month (year)
Scale
$149 /User/Month

$149 per month billed monthly

$149 per month billed annually

Features

  • Unlimited Agents
  • 2,500 Chats per month (month)
  • 5,000 Chats per month (Yearly)
Scale Plus
$299 /Month

$299 per month billed monthly

$299 per month billed annually

Features

  • Unlimited Agents
  • 10,000 Chats per month (month)
  • 20,000 Chats per month (year)
View Price Page

SCREENSHOTS

LiveEngage Screenshots
View 3 screenshot(s)
HappyFox Chat Screenshots

INTEGRATIONS

    NA
  • WordPress
  • Mixpanel
  • Google Analytics
  • Zendesk Talk
  • Pipedrive CRM
  • MailChimp

ALTERNATIVES

Top alternatives to LiveEngage

LivePerson
LivePerson
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to HappyFox Chat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat