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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Outreach logo
Sales Engagement Software

1.5 56 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReachOut logo
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho FSM logo

Zoho FSM

Field Service Management Software

4.6 7 user ratings

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Overview

Description Outreach is one of the leading sales engagement apps. It delivers insights and performance resulting in client satisfaction and acceleration of revenue. Outreach boosts the productivity of sales teams by prioritizing and automating all customer touchpoints throughout the sales process, empowering them to book more meetings, drive more pipeline and exceed revenue growth. Outreach provides an integrated view of all prospect-related information by placing actionable data intelligence at the fingertips of sales representatives. Every year, thousands of customers rely on Outreach to improve collaboration between sales and marketing and transform the sales process. A unique feature of Outreach is the email and call sequencing where the dashboard shows sequences that help sales reps to monitor and understand their campaign status whether they are using cold calling or email as a technique. The coaching analytics feature of outreach is another interesting feature that allows sales managers to review the performance of their sales reps and determine whose performance is the best from top to bottom. Some of its other features include Salesforce integration, data management, lead scoring and many more. Read more ReachOut Suite is a cloud-based platform for managing field service delivery. Audits and inspections, work order management, and surveys are all important components. There are additional on-premise deployment options. Users can utilise ReachOut to plan, schedule, dispatch, and track work, as well as deliver and analyse field services. A drag-and-drop interface allows users to control team usage and distribute work. Field personnel can update job details from the job site using mobile apps for iOS and Android, and workers are automatically notified of scheduling changes. Users can monitor earlier activity and historical client purchases from a single dashboard in the ReachOut customer repository, which records client interaction history. From a smartphone or a desktop, users may create adjustable and repeatable inspection workflows using a guided data gathering interface. An online knowledge base, email, and teleconference are all available for assistance. ReachOut Suite includes GPS tracking for employees, allowing managers to see where their employees are in real time and be alerted when jobs are running late. Read more Zoho FSM is a field service solution for managing installations, repairs, and maintenance. It streamlines everything from service requests to invoicing and feedback. With tools for work order management and customer data, it keeps your tasks organized and simple. The dispatch console on Zoho FSM optimizes scheduling with Gantt, Grid, and Calendar views, while live location tracking ensures jobs are assigned to the right agents based on their skills. Scheduled maintenance tools make recurring work orders and service plans effortless, and technicians can update checklists or record data on-site with job sheets. Zoho FSM also streamlines billing by converting work orders into custom invoices through the Zoho Financial Suite. Advanced reporting and intuitive dashboards provide clear insights into performance, helping businesses stay ahead. Plus, the mobile app empowers field agents to manage appointments and invoices on the go. Zoho FSM takes the hassle out of managing field services, allowing you to deliver exceptional customer experiences while boosting efficiency. It’s your partner in driving growth and operational success, leaving you more time to focus on what matters most to your business and customers. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $12.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    83%
  • Momentum
    68%
  • Popularity
    94%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    84%
  • Momentum
    66%
  • Popularity
    75%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    68%
  • Momentum
    65%
  • Popularity
    73%
SaaSworthy Awards # 3 Highly Rated # 8 Fastest Growing
Not Available
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
1.5/5 56 user ratings
4.7/5 24 user ratings
4.6/5 7 user ratings
Rating Distribution
  • Excellent

    7.1%
  • Very Good

    5.4%
  • Average

    0%
  • Poor

    0%
  • Terrible

    87.5%
  • Excellent

    75%
  • Very Good

    20.8%
  • Average

    4.2%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    57.1%
  • Very Good

    42.9%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Email Sequencing Functionality, Extensive Integrations, Robust Reporting & Analytics, User-Friendly Interface

    Inconsistent Salesforce Integration, Occasional Software Bugs & Glitches, Limited Customization Options, Confusing Task Management

    Not Available
    Not Available
Review Summary

Users applaud Outreach for its user-friendly interface, ease of use, and robust features that enhance sales engagement and productivity. It effectively streamlines outreach processes, automates tasks, and provides valuable insights into customer interactions. Outreach's reporting and analytics capabilities are also praised for their comprehensiveness and customization options. Additionally, the platform's seamless integration with other business tools and its exceptional customer support contribute to its popularity among users.

Not Available
Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $12.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Outreach Custom

Basic Free

Premium $12.00 $12.00 volume pricing

Enterprise Custom

Free Free

Standard $25.00 $30.00 per month

Professional $35.00 $45.00 per month

 
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View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Sales Intelligence-1
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Not Available Invoice Management
+ 5 More
Videos Video Thumbnail
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Vendor information

Company Details Located in: Seattle, Washington Founded in: 2014 Located in: White Plains, New York Located in: Pleasanton, CA - 94588
Contact Details

1 (888) 938-7356

https://www.outreach.io

+1 914-615-9171

https://www.reachoutsuite.com/

+1 877 834 4428

https://www.zoho.com/fsm/

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