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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Creatio CRM |
| Description | Mojo Helpdesk is a comprehensive ticket tracking software, helping out organisations with their various business process monitoring facilities. Brands can depend on the same with their workflow management facilities, including bug fixes, customer & employee requests, maintenance requests and more. It enables organisations to get access to a centralized platform for multiple requests, eliminating the need for spreadsheets and emails. Mojo Helpdesk uses its built-in knowledge base to cut down incoming requests. Tasks such as assigning and prioritizing tickets besides tagging them are made automatic by the software. Further, tracking minor details like customer and employee requests is no longer a tiresome task with Mojo Helpdesk owing to its request centralization feature. The software also promotes seamless customer satisfaction levels with a self-service knowledge base equipped within. Organisations can efficiently manage their assets, maintenance contracts and more with the same. Other notable features include product issue logging, assigning work duties, on-boarding sequence monitoring along with incident report and bug management. Read more | due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more |
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| SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 17 Highly Rated # 10 Most Searched |
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# 1 Most Worthy # 1 Most Popular |
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User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
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| Review Summary |
Mojo Helpdesk receives positive feedback for its easy-to-use interface, streamlined ticket creation and management, and integration with Google Workspace. Users appreciate the ability to categorize, assign, and track tickets, and many find the customer support responsive and helpful. However, some users express concerns about the search function, mobile app functionality, and limited reporting options. A number of users also highlight the need for more robust customization options, especially in the UI and reporting features. |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews |
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Pricing Plans
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Annual Plans
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Team $12.60 $14.00 per month Business $21.60 $24.00 per month Enterprise $30.60 $34.00 per month Education and Non-Profit Organization Custom |
Basic Free Premium $49.00 $49.00 per month Enterprise Custom |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
Growth $40.00 $40.00 per user / month Enterprise $55.00 $55.00 per user / month Unlimited Custom |
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| Company Details | Located in: Austin, Texas | Located in: Gurgaon, India Founded in: 2019 | Located in: San Bruno, California Founded in: 2010 | Located in: Boston, MA - 02109 |
| Contact Details |
+1 512-346-0360 |
098730 46993 |
+1 (866) 832-3090 |
+1 617 765 7997 |
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