Milldesk vs Desk360 in July 2026

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Milldesk

Help Desk Software

4.9 7 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk360

Help Desk Software

View Details

Overview

Description

Milldesk, a help desk, and service management solution, is specially designed to enable IT companies and service providers of all sizes, to offer high-class customer support to their clients. Users get to empower their business in real-time, with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service. Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. Thus allowing requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels as well. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help. Read more

Discover the technologies Desk360 focuses on! We believe you’ll be convinced. Decide on the look and feel of Desk360’s customizable chat bubbles, reach more customers by creating push messages. WhatsApp, Facebook, email, contact forms, live chat and many more! Speed up the process by gathering all messages on a single page. Manage your workflow effortlessly with the smart ticket assignment, messaging between teammates and ticket management between teams. Read more

Pricing Options

Free Trial Available
Offers Custom plan.

Free Trial Available
Starts at $19.00. Offers Free-forever and Custom plan.

SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

60%
Popularity

65%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

65%
Popularity

65%

Features

Total Features	15 Features	16 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys and Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android	SaaS/Web/Cloud Mobile - Android
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 7 user ratings	Not Available
Rating Distribution	Excellent 85.7% Very Good 14.3% Average 0% Poor 0% Terrible 0%	Not Available
User Sentiments	Not Available	Multichannel Support, Easy to Use Interface, Efficient Customer Support, Comprehensive Reporting Limited Live Chat Features, Mobile App Issues, Slow Performance, Limited Social Media Integrations
Review Summary	Not Available	User reviews of Desk360 highlight its effectiveness in managing customer inquiries across multiple channels, including social media, email, and app stores. Users consistently praise its user-friendly interface, making it easy to learn and use, even for teams with limited technical knowledge. However, some users express a desire for more customization options and potentially a more streamlined mobile app experience. Overall, Desk360 appears to be a popular choice for businesses seeking to streamline their customer support processes and improve response times.
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $19.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Milldesk Custom	Basic Free Business $19.00 $24.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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