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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk
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Sponsored
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite
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| Description | Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. Read more | Messagely is an intuitive customer support software and messaging platform, helping online businesses drive growth. It also facilitates real-time integration with external platforms like Stripe, Slack, Google Analytics, Calendly, Outlook, Zapier, Zoom, Eloqua, LinkedIn, Marketo, Outreach, BriteVerify, Pipedrive, Google Calendar, Salesforce and Hubspot. Further, Messagely with its inbuilt feature suite helps users set up live chatbots within seconds and enhance lead conversion rates in no time. Businesses can also reach out to individual clients over SMS, emails and push notifications besides converting signups into regular paying accounts. A shared inbox powers up Messagely’s customer support portal, helping users keep track of agent-specific communications as per need. Thus providing adequate follow-ups and real-time resolutions of generated problems. The codeless platform features a customisable user interface, backed by an adequately served knowledge base that is available for offline use. The integrated product suite includes live chat view, business messenger, chatbots, live contact view and more. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 4 Most Popular # 1 Most Worthy |
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# 1 Most Worthy # 1 Most Popular | # 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs |
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User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable. |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Small Business $9.00 $15.00 per user / month Medium Business $29.00 $35.00 per user / month Large Business $49.00 $59.00 per user / month Enterprise $69.00 $85.00 per user / month |
Basic $29.00 $29.00 per month Plus $49.00 $49.00 per month PRO $79.00 $79.00 per month |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom Support Team $19.00 $19.00 per user / month Support Professional $55.00 $55.00 per user / month Support Enterprise $115.00 $115.00 per user / month |
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Zendesk Chat
4.5 Based on 541 Ratings
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| Company Details | Located in: Bratislava, Slovakia Founded in: 2011 | Located in: Walnut, California | Located in: San Bruno, California Founded in: 2010 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+421 2 33 456 826 https://www.liveagent.com/ |
Not available https://www.messagely.com/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
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