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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. Read more | maaiiconnect is a customer collaboration and engagement platform that helps business owners boost their sales and customer support system. Organisations can deliver cloud-based omnichannel support to their customers through smart interaction routing and web-based communication metrics in a seamless manner. Moreover, integration with existing CRM and social media, adds extra advantages in this aspect. The platform also provides a host of analytics and intelligent communication tools helping users drive their business sales. Besides leveraging a complete suite of telecom capabilities, business owners also get to receive adequate support in their sales mobility, SMS campaign management, call analytics and reports. An easy configuration feature adds to the flexibility of the platform in real-time. Also, maaiiconnect is a reliable and secure platform compliant with GDPR, ISO 27001 and ISO 9001 certifications. The software appears with a 24/7 support facility along with a 99.95% uptime guaranteed Service Level Agreement. Overall, it is a comprehensive solution that users can use to manage their omnichannel customer engagement. Read more |
Pricing Options |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 4 Highly Rated # 7 Fastest Growing |
Not Available
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Total Features |
7 Features
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10 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets. |
Not Available
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Standard $10.00 $22.50 per user / month Pro $72.00 $108.00 per user / month |
Essentials Free Lite $15.00 $19.00 per user / month Pro $25.00 $29.00 per user / month Business $35.00 $39.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings |
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Screenshots |
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Videos |
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Company Details | Located in: Brno, Czech Republic | Located in: Hong Kong, China |
Contact Details |
Not available https://www.smartsupp.com/ |
+852 3472 0992 https://www.maaiiconnect.com/ |
Social Media Handles |
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