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Optimal Workshop

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lookback logo
UX Software

3.9 42 user ratings

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UserTesting logo
UX Software

4.1 648 user ratings

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Overview

Description Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon. Read more UserTesting as a feedback generating platform, lets UX research teams, eCommerce managers, marketers, designers and product managers collect real-life experiences of a selected group of customers in the form of video and audio recordings. The generated feedback helps brands identify specific areas within customer experience which need to be improved. This way they also get to test small prototypes before going for bulk production. Further, a dedicated full-service research team along with comprehensive online tools helps businesses inflict research methodologies like A/B Testing, Competitive benchmarking, focus groups, longitudinal testing and more. Startups and top-graded companies located throughout the globe depend on the software to get their job done in real-time. Additionally, UserTesting gets rolling in four simple steps, making it easier for the brands. Data security is a priority factor for the software, industry-leading controls and top graded encryption facilities are being used to prevent unauthorized damage, access and data loss. Read more
Pricing Options
  • Free Trial Available
  • Starts at $99.0. Offers Custom plan.
  • Free Trial Not Available
  • UserTesting Offers Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    82%
  • Momentum
    62%
  • Popularity
    82%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    92%
  • Momentum
    67%
  • Popularity
    95%
SaaSworthy Awards # 3 Most Worthy # 5 Fastest Growing
Not Available

Features

Total Features
9 Features
9 Features
Common Features for All
    Animation Helps doing motion design and animate the transitions for making UI elements lively
    For Mobile Allows the application to run on mobile apps
    For Websites Allows the application to run on websites
    Heatmaps Heatmaps show where users have clicked on a page
    Prototyping Helps increasing product design efficiency and enhances accuracy
    Screen Activity Recording Allows recording every screen action during the user's session
    Unmoderated Testing Helps conducting tests on fairly functional websites
    Usability Testing Helps in finding if the system is user-friendly from the end-user perspective
    User Journeys Helps to measure the overall experience the user had while interacting with the system
    User Research Helps to study user behavior through task analysis and feedback methods
  • + 6 More - Show Less
    • Animation Helps doing motion design and animate the transitions for making UI elements lively
      For Mobile Allows the application to run on mobile apps
      For Websites Allows the application to run on websites
      Heatmaps Heatmaps show where users have clicked on a page
      Prototyping Helps increasing product design efficiency and enhances accuracy
      Screen Activity Recording Allows recording every screen action during the user's session
      Unmoderated Testing Helps conducting tests on fairly functional websites
      Usability Testing Helps in finding if the system is user-friendly from the end-user perspective
      User Journeys Helps to measure the overall experience the user had while interacting with the system
      User Research Helps to study user behavior through task analysis and feedback methods
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    3.9/5 42 user ratings
    4.1/5 648 user ratings
    Rating Distribution
    • Excellent

      38.1%
    • Very Good

      40.5%
    • Average

      7.1%
    • Poor

      2.4%
    • Terrible

      11.9%
    • Excellent

      55.9%
    • Very Good

      23%
    • Average

      4.9%
    • Poor

      4.3%
    • Terrible

      11.9%
    User Sentiments
      Not Available

      Easy to Use, Good way to earn extra cash, Clear Instructions, Simple User Interface

      Lack of Support, Limited Test Availability, App Freezing Issues, Test Qualification Difficulty

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $99.0. Offers Custom plan.
    • Free Trial Not Available
    • UserTesting Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Team $99.00 $99.00 per month

    Insights Hub $229.00 $229.00 per month

    Enterprise Custom

    Individual Custom

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Live Dashboard
    + 1 More
    UserTesting
    + 4 More
    Videos
    + 4 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Palo Alto, California Founded in: 2013 Located in: San Francisco, California Founded in: 2007
    Contact Details

    Not available

    https://lookback.io/

    +1 888-877-1882

    http://www.usertesting.com/

    Social Media Handles

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