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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. Read more | Liveperson is a live chat software built with a conversation cloud to facilitate easy and effective branded consumer conversations. With LivePerson, users can create their own activated discussion bots that collaborate with human experts to respond to consumer intentions on a scale. Using Liveperson, companies can get involved with consumers and handle conversations using a personalized conversation manager. In addition, it provides a conversation analysis that can be used by customers to monitor their KPI marketing performance, sales, and customer service in real-time. The intention manager offered by LivePerson makes it possible to understand the intentions of consumers of companies in real-time. They can even optimize operations and assess the impact of involving cloud investment with LivePerson. Users can also create automated conversation streams with a conversation manufacturer and soften all processes with a complete and intuitive Point and Click interface. It further enables agent scheduling, agent database management, video chat, and visitor targeting. LivePerson provides online support to its users and follows a quotation-based pricing strategy that can be discussed via its official website. Read more |
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SW Score & Breakdown |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 1 Most Worthy # 6 Highly Rated | # 17 Highly Rated |
Total Features |
8 Features
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9 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time. |
Users appreciate LivePerson's user-friendly interface, ease of setup, and effective customer engagement tools. They also commend the platform's analytics and reporting capabilities for providing valuable insights into customer interactions. However, some users have expressed concerns regarding the cost of the platform and have reported occasional technical glitches. Additionally, a few reviewers have mentioned that the platform's customization options could be improved to allow for more tailored experiences. Overall, LivePerson is generally well-received by users, with many highlighting its strengths in enhancing customer engagement and providing comprehensive analytics. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $16.00 $19.00 per user / month Team $33.00 $39.00 per user / month Business $50.00 $59.00 per user / month Enterprise Custom |
LivePerson Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
+ 6 More
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+ 1 More
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Videos |
+ 2 More
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+ 2 More
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Company Details | Located in: Boston, Massachusetts | Located in: New York, New York Founded in: 1995 |
Contact Details |
Not available https://www.livechatinc.com/ |
Not available https://www.liveperson.com/ |
Social Media Handles |
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