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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. Read more | Livecall is a calling service management platform that offers you tools and features to increase the number of incoming sales calls and the revenue per call. It provides you with everything you need to optimize your team's call creation, response time, sales success, and overall efficiency. With a robust call monitoring and callback software, LiveCall provides you all the tools you need to improve your call performance. You can get data insights and apply the most powerful callback features to overcome many of the major challenges in phone sales. You can turn site traffic into sales calls via ads, forms, widget, and more. You can increase call conversions and save money on current marketing campaigns. You can keep track of which marketing activities are getting results for you and which aren’t. You can figure out what's converting consumers into phone calls and grow it from the initial marketing touchpoint. Using LiveCall's call scheduling and call volume balancing, you can increase incoming call volume during calmer hours. Additionally, you can increase campaign efficiency and revenue by focusing on what works. Read more |
Pricing Options |
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SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 14 Highly Rated # 16 Most Popular |
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Total Features |
9 Features
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8 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Review Summary |
Reviewers generally agree that SnapEngage is a reliable and effective live chat and messaging solution for businesses. It is praised for its ease of use, intuitive interface, and robust features. Many reviewers highlight the positive impact SnapEngage has had on their customer satisfaction and sales, with some reporting increased conversion rates and improved customer engagement. However, some users have expressed concerns about the pricing structure and the occasional technical glitches. Overall, the consensus among reviewers is that SnapEngage is a valuable tool for businesses looking to enhance their customer service and communication channels. |
Not Available
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essentials $16.00 $16.00 per user / month Professional $26.00 $26.00 per user / month Enterprise Custom |
LiveCaller $12.60 $14.00 per month |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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+ 3 More
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Videos |
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+ 1 More
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Company Details | Located in: Boulder, Colorado | Located in: Tbilisi, Georgia |
Contact Details |
Not available https://snapengage.com/ |
Not available https://livecaller.io/ |
Social Media Handles |
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