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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveAgent logo
Help Desk Software

4.2 45 user ratings

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CKEditor 5

Text Editor

4.1 14 user ratings

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Overview

Description Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. Read more CKEditor 5 is a customizable WYSIWYG rich text editor component you can integrate into any web application to provide a modern writing experience. Initially written in JavaScript and now developed in TypeScript, the software offers native integration for Angular, React, and Vue, and supports both SaaS and on-premise deployment options. CKEditor offers a comprehensive set of features and APIs, along with expert documentation and professional support. CKEditor offers a wide range of capabilities, from collaboration, content conversion to file management and productivity tools. Features include, but are not limited to, media embedding, tables, export to PDF and Word, templates, multi-level lists, Markdown input and output support, autoformatting, and mentions. It also supports advanced features such as real-time collaboration, enhanced source code editing, merge fields, email editing capabilities, an AI assistant, and more. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.00.
  • Free Trial Available
  • Starts at $144.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    82%
  • Momentum
    63%
  • Popularity
    84%
SaaSworthy Awards # 4 Most Popular # 1 Most Worthy
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.2/5 45 user ratings
4.1/5 14 user ratings
Rating Distribution
  • Excellent

    73.3%
  • Very Good

    8.9%
  • Average

    0%
  • Poor

    2.2%
  • Terrible

    15.6%
  • Excellent

    35.7%
  • Very Good

    35.7%
  • Average

    28.6%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations

    Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs

    Not Available
Review Summary

Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.00.
  • Free Trial Available
  • Starts at $144.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Small Business $15.00 $15.00 per month

Medium Business $29.00 $29.00 per month

Large Business $49.00 $49.00 per month

Enterprise $69.00 $69.00 per month

Free Free

Essential $144.00 $160.00 per month

Professional $405.00 $450.00 per month

Custom Custom

 
View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Inside of Tickets
+ 13 More
Inspector
+ 4 More
Videos Video Thumbnail
+ 4 More
Video Thumbnail
+ 1 More

Vendor information

Company Details Located in: Bratislava, Slovakia Founded in: 2011 Located in: +1 800 643 7519 Founded in: 2012
Contact Details

+421 2 33 456 826

https://www.liveagent.com/

Warsaw, Poland

https://ckeditor.com/ckeditor-5/

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