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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Description | Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. Read more | CKEditor 5 is a customizable WYSIWYG rich text editor component you can integrate into any web application to provide a modern writing experience. Initially written in JavaScript and now developed in TypeScript, the software offers native integration for Angular, React, and Vue, and supports both SaaS and on-premise deployment options. CKEditor offers a comprehensive set of features and APIs, along with expert documentation and professional support. CKEditor offers a wide range of capabilities, from collaboration, content conversion to file management and productivity tools. Features include, but are not limited to, media embedding, tables, export to PDF and Word, templates, multi-level lists, Markdown input and output support, autoformatting, and mentions. It also supports advanced features such as real-time collaboration, enhanced source code editing, merge fields, email editing capabilities, an AI assistant, and more. Read more |
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 4 Most Popular # 1 Most Worthy |
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Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs |
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| Review Summary |
Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable. |
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| Read All User Reviews | Read All User Reviews |
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Small Business $15.00 $15.00 per month Medium Business $29.00 $29.00 per month Large Business $49.00 $49.00 per month Enterprise $69.00 $69.00 per month |
Free Free Essential $144.00 $160.00 per month Professional $405.00 $450.00 per month Custom Custom |
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| Company Details | Located in: Bratislava, Slovakia Founded in: 2011 | Located in: +1 800 643 7519 Founded in: 2012 |
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+421 2 33 456 826 |
Warsaw, Poland |
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