BigPanda vs Lightstep Incident Response Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BigPanda

Incident Management Software

4.6 123 user ratings

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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lightstep Incident Response

Incident Management Software

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Overview

Description

BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems. Read more

Lightstep Incident Respond is a downtown handling platform developed specifically for DevOps and SREs to assist them in enabling the services context and automation to respond to issues quickly. It enables you to set alerts to inform the right responders to rapidly assemble and bring your systems back online. With this software, you can eliminate context switching and enhance awareness and attention, allowing you to solve challenges quicker. By integrating your tools and teams in one location, you can automate critical procedures to save time. It further enables the user to auto-fill their team's on-call shifts, pre-set escalation procedures, and connect their ChatOps tools straight into the platform in order to save time and effort. Users can also set personalized notification options across all of their devices to avoid alert fatigue and get alerted in the way that works best for them. Furthermore, Lightstep Incident Respond enables the user to use pre-built connectors for the most popular Enterprise and DevOps apps, or to create their own with the versatile APIs that they provide. Read more

Pricing Options

Free Trial Not Available

Free Trial Not Available
Lightstep Incident Response Offers Custom plan.

SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%
Reviews

76%
Momentum

63%
Popularity

91%

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

60%
Momentum

64%
Popularity

84%

Features

Total Features	6 Features	3 Features
Common Features for All	Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 3 More - Show Less	Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 123 user ratings	Not Available
Ratings Distribution	Excellent 72.4% Very Good 21.1% Average 4.1% Poor 1.6% Terrible 0.8%	Not Available
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Pricing

Pricing Options	Free Trial Not Available	Free Trial Not Available Lightstep Incident Response Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans		Standard Custom Pro Custom
	Not Available	View Detailed Pricing

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