|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
Description | Hippo is an advanced conversational platform that helps businesses to chat with their customers in real-time and close more deals. The platform facilitates seamless communication between businesses and their valuable clients, enabling the former to offer the best customer support, backed by relevant information. It also helps businesses to keep the visitors engaged with live website chat by sending them the right message at the right time. With Hippo, visitors can choose their preferred language of communication and forward comprehensive messages with images and emoticons attached to them. The platform greatly reduces the workload of businesses by automating the chat assignment and re-assignment procedure besides allocating these tasks to the chat support agents in an organised manner. Hippo also helps businesses and saves their time by sending canned responses and support to individual customers. The platform comes equipped with an interactive dashboard of its own besides offering seamless integration facilities with external channels like Salesforce, Shopify, Hubspot, Zapier and more. Read more | respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards |
Not Available
|
# 12 Fastest Growing |
Total Features |
8 Features
|
7 Features
|
Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
|
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
|
Rating Distribution |
|
|
User Sentiments |
Not Available
|
Ease of Use, Excellent Customer Support, Extensive Integrations, Workflow Automation Mobile App Issues, Slow Loading Times, Limited Customization Options, Email Functionality Limitations |
Review Summary |
Not Available
|
Users widely appreciate the user-friendly interface and ease of use of this software. The live chat, chatbot, and automation features are highly praised for their effectiveness in improving customer engagement and streamlining communication. Additionally, the analytics and reporting capabilities are often mentioned as valuable assets for tracking and improving performance. However, some users have expressed concerns about the occasional technical issues and limitations in customization options. Overall, the positive feedback suggests that this software is a reliable solution for businesses seeking to enhance their customer service and communication channels. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Pro $17.00 $20.00 per month Premium $70.00 $80.00 per month |
Team $79.00 $99.00 per month Business $249.00 $299.00 per month Enterprise Custom |
View Detailed Pricing
|
View Detailed Pricing
|
LiveAgent
4.7 Based on 2506 Ratings |
UseResponse
4.6 Based on 84 Ratings |
|
Screenshots |
+ 4 More
|
+ 3 More
|
Videos |
+ 2 More
|
+ 2 More
|
Company Details | Located in: Seattle, Washington | Located in: Hong Kong, China |
Contact Details |
+1 206-257-2964 https://jungleworks.com/hippo/ |
Not available https://respond.io/ |
Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.