Customerly vs Helpwise Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customerly

Live Chat Software

4.8 11 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpwise

Live Chat Software

4.7 12 user ratings

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Overview

Description	Customarily is a customer lifecycle software explicitly built to help client-facing businesses to manage their relationship with customers. This tool offers support, collects feedback, and automates processes, such as requesting routing and email marketing. Customarily is a very useful tool that assists businesses to increase sales, revenue, and customer relationships through live chat software that provides the support of video calls, knowledge base, typing reviews, and surveys. Customarily software manages the businesses and the entire customer lifecycle by creating and prospering relationships with customers. This all-in-one software offers models for customer intelligence marketing survey and CRM; all these models are completely incorporated to offer streamlined Customer Management workflows. Customerly will prove to be an effective tool for businesses as it helps them segment customers within customerly tools to send automated surveys or messages or deliver targeted marketing campaigns. Moreover, the customary offers tools to design newsletters and build email templates and campaigns that can be analyzed regarding click and open rates. Customarily offers top-class support for businesses offering basic, pro, and enterprise pricing strategies for solopreneurs and enterprises. Read more	Helpwise is a shared inbox, help centre and live chat monitoring software, helping out businesses solve customer-generated queries in an efficient manner. Companies can utilise the particular portal to streamline consumer-based communications on the go. They can depend on shared inboxes for Whatsapp, SMS, email, social media accounts and website widgets to collaborate easily. Large teams can share the entire workload among different members. They can also tag, chat and assign tasks to individual members conveniently. Its simple interface, helps users acquire leads automatically, monitor sales and provide relevant support accordingly. Other inbuilt functionalities made available within Helpwise, helps businesses with key metrics tracking, shared inbox, seamless collaboration among teams and accurate integration with external business tools. Businesses associated with industries like insurance, real estate, law, logistics, SaaS, client servicing and more are accurately benefited. Its inbuilt product suite goes as Facebook team inbox, Whatsapp team inbox, forms, knowledgebase, CSAT etc. Read more
Pricing Options	Free Trial Available Starts at $24.0. Offers Free-forever plan.	Free Trial Available Starts at $83.25. Offers Free-forever and Custom plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 78% Momentum 67% Popularity 83%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 73% Momentum 61% Popularity 76%
SaaSworthy Awards	# 20 Most Popular	Not Available

Features

Total Features	8 Features	8 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.8/5 11 user ratings	4.7/5 12 user ratings
Ratings Distribution	Excellent 86.7% Very Good 6.7% Average 6.7% Poor 0% Terrible 0%	Excellent 79.3% Very Good 16.7% Average 2.3% Poor 1.1% Terrible 0.6%
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Pricing

Pricing Options	Free Trial Available Starts at $24.0. Offers Free-forever plan.	Free Trial Available Starts at $83.25. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic Free Startup $24.00 $29.00 per month Pro $79.00 $87.00 per month Enterprise $129.00 $159.00 per month	Free Forever Free Standard $83.25 $99.00 per month Premium Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Comm100 Live Chat 4.7 Based on 245 Ratings Customerly Vs Comm100 Live Chat LiveChat 4.6 Based on 2594 Ratings Customerly Vs LiveChat Intercom 4.5 Based on 4448 Ratings Customerly Vs Intercom CustomChat Natterly Customerly Vs Natterly	LiveChat 4.6 Based on 2594 Ratings Helpwise Vs LiveChat LiveAgent 4.7 Based on 2506 Ratings Smartchat Helpwise Vs Smartchat DeskMoz 5 Based on 11 Ratings Helpwise Vs DeskMoz Zoho SalesIQ 4.5 Based on 474 Ratings Helpwise Vs Zoho SalesIQ
	View All Customerly Alternatives	View All Helpwise Alternatives