Home/Compare/Intercom vs Customerly
Updated on: November 28, 2020

Intercom vs Customerly

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Intercom Live Chat Software
(2046 Ratings)
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Intercom Live Chat Software
(2046 Ratings)
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..read more

Customerly software is a Live Chat Software used to build customer service experience. Capture visitors and convert into leads with instant communication. Assign Ticket to Teammates and use Canned Responses to nurture your incoming leads with Visual Marketing Sales Funnels. Small, Medium and Large companies make use of the software. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA / +1 877-595-5175

Dublin, Ireland

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
$87 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
Pro
$153 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
Premium
Custom

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
  • Custom Bots
  • Team Performance Reports
  • Marketing Campaigns
  • Set, track, and see reports on internal or external SLAs
View Price Page
Basic
Free

For a business owner, or a team of two, who need a simple and easy way to communicate with existing and prospective clients.

Features

  • 2 seats included
  • Live Chat
  • Conversation Inbox
  • Mobile App
  • User Dtails
  • Knowledge Base
  • Custom Segmentation
Startup
$24 /Month

For a team of entrepreneurs who wants to build lasting relationships with their clients through automation.

Features

  • 5 seats included
  • Custom Domain
  • Anonymous Chat
  • Office Hours
  • Typing Previews
  • Forward Email
  • Privacy Notes
  • Facebook Messenger
  • Block Users
  • Automated Questions
  • Zapier
  • User Advanced Tracking
  • Email Template Builder
  • Campaigns
  • Funnels
Pro
$79 /Month

For established companies who want to deliver stellar customer service.

Features

  • 10 seats included
  • Remove Customerly Logo
  • Canned Responses
  • Video Call
  • Smart Assign
  • In-App Surveys
  • NPS
  • Pro Campaigns
  • Pro Funnels
Enterprise
$129 /Month

For enterprises who need a complete customer service solution.

Features

  • Unlimited seats included
  • Enterprise In-App Surveys
  • Enterprise NPS
  • Enterprise Campaigns
  • Enterprise Funnels
View Price Page

SCREENSHOTS

Intercom Screenshots
View 4 screenshot(s)
Customerly Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp
  • WordPress
  • Google Analytics
  • Shopify
  • Zapier
  • Google Tag Manager

ALTERNATIVES

Top alternatives to Intercom

Zendesk Chat
Drift
tawk.to
Crisp
LiveChat

Top alternatives to Customerly

Intercom
tawk.to
Drift
Crisp
LiveChat