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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk
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| Description | HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails are checked automatically by the system and every incoming email is converted into “a ticket”. Within our system is a list of tickets matching to the list of emails you have in your inbox with all the content and attachments included. Read more | MyAlice is an all-in-one helpdesk software platform that enables you to sell and service your clients wherever they are, and control everything from a single place. It assists you manage everything in one place along with getting all of your client information, messages, and orders directly to your email. With MyAlice, you can ensure 24/7 assistance to your customers using AI-powered NLP chatbots that can answer up to 60% of your customers' questions in many languages across all channels. You can get a customized analytics dashboard to access client information, sales and conversion statistics, and agent performance reports in real time, so you can make smarter choices. You can engage your clients in meaningful discussions across all channels and convert them. You can manage support, social media, and e-commerce orders in one mailbox. You can also manage orders quicker from your email with clients and order data at your fingertips. You can get individual data on agent productivity and track your team's success. You can add remarks, assign tickets automatically, and reassign agents to ensure seamless team cooperation. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
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| SW Score & Breakdown |
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing | # 7 Fastest Growing # 12 Fastest Growing | # 3 Most Worthy # 10 Fastest Growing |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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HelpdeskEddy (cloud) Others HelpdeskEddy (own server) Custom |
Premium $51.00 $60.00 per month Business $153.00 $180.00 per month Enterprise Custom |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
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Conversocial
4.6 Based on 92 Ratings 
ChatFunnels
5 Based on 25 Ratings 
Convin
4.9 Based on 512 Ratings |
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| Company Details | Founded in: 2013 | Located in: Singapore. Singapore Founded in: 2018 | Located in: San Francisco, California - 94103 Founded in: 2007 | Located in: Pleasanton, California - 94588 |
| Contact Details |
Not available https://en.helpdeskeddy.com/ |
Not available https://myalice.ai/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
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