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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. Read more | Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. Read more | EpicPxls - Fonts, Bootstrap themes, Icons, uikits and more. . Get ahead in your project by using all the free & premium curated fonts, graphics, templates, mobile app designs & UI Kits we off |
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 8 Fastest Growing # 18 Highly Rated | # 2 Most Worthy # 3 Fastest Growing |
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Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times |
User-Friendly Interface, Excellent Customer Support, Extensive Integrations, Efficient Workflow Management Occasional System Downtime, Limited Customization Options, Mobile App Functionality, Inaccurate Reporting |
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Review Summary |
Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency. |
Overall, users appreciate Help Scout's user-friendly interface, ease of use, and robust features. They commend its ticketing system, live chat functionality, and knowledge base builder. Reviewers highlight the software's prompt and helpful customer support, along with its ability to streamline communication and improve customer satisfaction. However, some users express concerns regarding its pricing and occasional technical issues. Additionally, a few reviewers suggest improvement in the reporting and analytics capabilities. |
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Open Source Free Pro $16.00 $22.00 per month Enterprise $36.00 $36.00 per month |
Standard $20.00 $25.00 per user / month Plus $40.00 $50.00 per user / month Pro $65.00 $65.00 per user / month |
EpicPxls $24.00 $24.00 per month |
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Company Details | Located in: Noida, India Founded in: 2015 | Located in: Boston, Massachusetts Founded in: 2011 | Located in: Romania, Balkans |
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+91-9870284067 https://www.uvdesk.com/en/ |
Not available https://www.helpscout.com/ |
Not available https://www.epicpxls.com/ |
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