Browse Software
List Your Product
Loading...

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier logo
Start Free Trial

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk logo
Start Free Trial
Sponsored
NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.9 1,105 user ratings

Visit Website
Sponsored

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk logo

Zoho Desk

Help Desk Software

4.5 4,332 user ratings

Visit Website

Overview

Description Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank. Read more BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets. Read more NinjaOne (formerly NinjaRMM) is the renowned unified IT management solution that simplifies how IT teams work. NinjaOne helps IT teams manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 17,000 customers worldwide and is consistently ranked #1 for our world-class customer support. The NinjaOne platform offers a single-pane-of-glass experience by combining IT teams that can proactively do endpoint monitoring, remote control, patch management, remote monitoring, software management, IT asset management, backup, IT service desk capabilities, and IT documentation. NinjaOne is an all-in-one unified solution with a fast, modern, intuitive interface. Read more It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more
Pricing Options
  • Free Trial Available
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • NinjaOne (NinjaRMM) Offers Custom plan.
  • Free Trial Available
  • Starts at $7.0.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    69%
  • Momentum
    60%
  • Popularity
    62%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    70%
  • Popularity
    76%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    69%
  • Popularity
    93%
SaaSworthy Awards
Not Available
# 9 Fastest Growing # 13 Fastest Growing
Not Available
# 3 Most Worthy # 10 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.2/5 13 user ratings
Not Available
4.9/5 1,105 user ratings
4.5/5 4,332 user ratings
Rating Distribution
  • Excellent

    46.2%
  • Very Good

    38.5%
  • Average

    7.7%
  • Poor

    0%
  • Terrible

    7.7%
Not Available
  • Excellent

    87.5%
  • Very Good

    11.8%
  • Average

    0.5%
  • Poor

    0%
  • Terrible

    0.3%
  • Excellent

    61.1%
  • Very Good

    32.2%
  • Average

    5.7%
  • Poor

    0.4%
  • Terrible

    0.6%
User Sentiments
    Not Available
    Not Available

    Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

    Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

    Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System

    Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response

Review Summary
Not Available
Not Available

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • NinjaOne (NinjaRMM) Offers Custom plan.
  • Free Trial Available
  • Starts at $7.0.
Pricing Plans
Monthly Plans Annual Plans

Help Desk Premier Others

Free for startups Free

Scale (Agent Based) $25.00 $35.00 per user / month

Growth (Agent Based) $50.00 $65.00 per user / month

Enterprise (Agent Based) $75.00 $115.00 per user / month

Essential (Unlimited Agents) $799.00 $999.00 per month

Pro (Unlimited Agents) $1,499.00 $1,874.00 per month

Business (Unlimited Agents) Custom

NinjaRMM Custom

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Zoho Desk Express $7.00 $9.00 per user / month

 
View Detailed Pricing
View Detailed Pricing
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Not Available Alerts
+ 3 More
Conversation
+ 2 More
Videos Not Available Video Thumbnail
+ 1 More
Video Thumbnail
+ 4 More
Video Thumbnail
+ 3 More

Vendor information

Company Details Located in: United States Located in: Morrisville, North Carolina - 27560 Founded in: 1999 Located in: Austin, TX Located in: Pleasanton, California - 94588
Contact Details

Not available

http://www.helpdesksoftware.biz/

+1 919.481.1974

https://www.bolddesk.com/

Not available

https://www.ninjaone.com/

+1 888-900-9646

https://www.zoho.com/desk/

Social Media Handles

Not available

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed