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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jitbit Helpdesk logo
Help Desk Software

4.4 151 user ratings

Start Free Trial

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier logo
Start Free Trial
Sponsored
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Enterprise Wiki Software

4.4 483 user ratings

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Sponsored

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk logo

Zoho Desk

Help Desk Software

4.5 4,332 user ratings

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Overview

Description Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. Read more Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank. Read more ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. Read more It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more
Pricing Options
  • Free Trial Available
  • Starts at $24.92. Offers Custom plan.
  • Free Trial Available
  • Free Trial Available
  • ManageEngine ServiceDesk Plus Offers Custom plan.
  • Free Trial Available
  • Starts at $7.0.
SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    88%
  • Momentum
    66%
  • Popularity
    83%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    69%
  • Momentum
    60%
  • Popularity
    62%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    69%
  • Popularity
    93%
SaaSworthy Awards # 13 Most Popular # 10 Most Popular
Not Available
Not Available
# 3 Most Worthy # 10 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 151 user ratings
4.2/5 13 user ratings
4.4/5 483 user ratings
4.5/5 4,332 user ratings
Rating Distribution
  • Excellent

    51%
  • Very Good

    41.1%
  • Average

    6%
  • Poor

    1.3%
  • Terrible

    0.7%
  • Excellent

    46.2%
  • Very Good

    38.5%
  • Average

    7.7%
  • Poor

    0%
  • Terrible

    7.7%
  • Excellent

    53.4%
  • Very Good

    35.4%
  • Average

    8.9%
  • Poor

    1.2%
  • Terrible

    1%
  • Excellent

    61.1%
  • Very Good

    32.2%
  • Average

    5.7%
  • Poor

    0.4%
  • Terrible

    0.6%
User Sentiments

    Easy to use Interface, Efficient Ticketing System, Extensive Integrations, Excellent Customer Support

    Limited Customization Options, Lack of Built-in Dashboard, Subpar Mobile Application, Role-Based Permissions Issues

    Not Available

    Intuitive Interface, Flexible Ticketing System, Centralized Platform, Extensive Integrations

    Mobile App Functionality, Limited Reporting Capabilities, Occasional Technical Errors, Complex Ticket Management for Technicians

    Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System

    Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response

Review Summary

Users find Jitbit Helpdesk easy to use, reliable, and affordable. It is praised for its intuitive interface, comprehensive features, and excellent customer support. Many reviewers highlight its ticketing system, automation capabilities, reporting tools, and integration options as key strengths. Additionally, users appreciate its mobile app and the ability to customize it according to their needs. However, some users mention limited customization options and occasional glitches as areas for improvement. Overall, Jitbit Helpdesk is a popular choice for businesses seeking a user-friendly and cost-effective help desk solution.

Not Available

Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes.

Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $24.92. Offers Custom plan.
  • Free Trial Available
  • Free Trial Available
  • ManageEngine ServiceDesk Plus Offers Custom plan.
  • Free Trial Available
  • Starts at $7.0.
Pricing Plans
Monthly Plans Annual Plans

Freelancer $24.92 $29.00 per month

Startup $58.25 $69.00 per month

Company $108.25 $129.00 per month

Enterprise $208.25 $249.00 per month

Small (For Your Server) $2,199.00 $2,199.00 One-Time Perpetual License

Company (For Your Server) $3,799.00 $3,799.00 One-time Perpetual License

Enterprise (For Your Server) $6,499.00 $6,499.00 One-time Perpetual License

Source Codes Custom

Help Desk Premier Others

Service desk plus Custom

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Zoho Desk Express $7.00 $9.00 per user / month

 
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Screenshots & Videos

Screenshots Dashboard screenshot
+ 3 More
Not Available ManageEngine ServiceDesk Plus Demo - Live dashboards
+ 15 More
Conversation
+ 2 More
Videos Video Thumbnail
+ 3 More
Not Available Video Thumbnail
+ 3 More
Video Thumbnail
+ 3 More

Vendor information

Company Details Located in: Edinburgh, Scotland - BH16 6FH Founded in: 2005 Located in: United States Located in: Pleasanton, CA Located in: Pleasanton, California - 94588
Contact Details

+1 646-397-7708

https://www.jitbit.com/

Not available

http://www.helpdesksoftware.biz/

+1 (888) 900-9646

https://www.manageengine.com/products/service-desk/

+1 888-900-9646

https://www.zoho.com/desk/

Social Media Handles

Not available

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