FireHydrant vs Incident.io Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FireHydrant

Incident Management Software

4.6 47 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Incident.io

Incident Management Software

4.9 126 user ratings

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Overview

Description

FireHydrant is the only full incident management software that enables you to achieve consistency throughout the incident response lifecycle, allowing you to focus on fighting fires faster. FireHydrant can automate the process from alert to retrospective, tracking, communicating, and reporting on findings so you can focus on resolution. To discover how to deal with the chaos, go to firehydrant.io.Its goal is to make the incident management process more efficient by automating repetitive manual procedures. By documenting services, it also assists firms in focusing on satisfying core SLOs and saving time. Users can document ways to automate consistent procedures in the platform's runbook forum. The runbooks are great for future reference, and they help users avoid having to repeat operations after an incident.Customizable status pages are available on the platform for delivering critical information and ensuring successful communication. Clients can also use the status pages to stay informed about incident reports. FireHydrant has a dashboard for incident data and does reliability tests. Users can use the analytics reports to discover vital information and identify areas that need to be improved. Read more

Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Read more

Pricing Options

Free Trial Available
Starts at $20.0. Offers Custom plan.

Free Trial Not Available
Starts at $16.0. Offers Custom plan.

SW Score & Breakdown

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%
Reviews

68%
Momentum

60%
Popularity

79%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

60%
Momentum

67%
Popularity

80%

Features

Total Features	4 Features	5 Features
Common Features for All	Audit Trail A record of changes made in chronological order of a user or activity Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. + 1 More - Show Less	Audit Trail A record of changes made in chronological order of a user or activity Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 47 user ratings	4.9/5 126 user ratings
Rating Distribution	Excellent 68.1% Very Good 25.5% Average 6.4% Poor 0% Terrible 0%	Excellent 91.3% Very Good 8.7% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $20.0. Offers Custom plan.	Free Trial Not Available Starts at $16.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter $20.00 $25.00 per user / month Advanced $44.00 $55.00 per user / month Enterprise Custom	Starter $16.00 $19.00 per user / month Pro $23.00 $28.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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	View All FireHydrant Alternatives	View All Incident.io Alternatives