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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. Read more | eGain is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). Read more |
Pricing Options |
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SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 13 Highly Rated # 15 Fastest Growing |
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Total Features |
9 Features
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9 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Users praise LiveHelpNow for its ease of use, comprehensive features, and excellent customer support. They appreciate the intuitive interface, customizable chatbots, and robust reporting capabilities. The ticketing system and knowledge base integration are also highly regarded. However, some users have experienced occasional technical issues and limited customization options. Additionally, a few reviewers have expressed concerns about the pricing structure and the lack of certain advanced features. Overall, LiveHelpNow is a popular choice for businesses seeking a reliable and user-friendly live chat and help desk solution. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Chat and SMS $21.00 $21.00 per month FAQ / Self-Service $21.00 $21.00 per month Support Ticket $21.00 $21.00 per month Call Management $9.00 $9.00 per month |
eGain Chat Custom |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings
HelpDesk
4.5 Based on 64 Ratings
lemtalk
4.4 Based on 27 Ratings
Deskero
4.6 Based on 265 Ratings |
eGain Mail
4.4 Based on 13 Ratings |
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Videos |
+ 3 More
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+ 1 More
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Company Details | Located in: Willow Grove, Pennsylvania | Located in: Sunnyvale, California |
Contact Details |
+1 877-548-3001 https://www.livehelpnow.net/ |
Not available https://www.egain.com/ |
Social Media Handles |
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Not available |
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