84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Salesforce Service Cloud
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Supportbench
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Description | due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again. Read more | Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time. Read more | Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. Read more | Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more |
Pricing Options |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards |
Not Available
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# 12 Fastest Growing # 18 Most Popular | # 1 Fastest Growing # 19 Most Popular |
Not Available
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Total Features |
13 Features
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15 Features
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19 Features
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0 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Basic Free Premium $49.00 $49.00 per month Enterprise Custom |
Freelancer (Helpdesk - Perpetual) Free Startup (Helpdesk - Perpetual) $849.00 $849.00 One-Time Payment SME (Helpdesk - Perpetual) $1,699.00 $1,699.00 One-Time Payment Enterprise (Helpdesk - Perpetual) Custom Enterprise Pro (Helpdesk - Perpetual) Custom Freelancer (Helpdesk - Recurring) Free Startup (Helpdesk - Recurring) $72.00 $72.00 per month SME (Helpdesk - Recurring) $144.00 $144.00 per month Enterprise (Helpdesk - Recurring) Custom |
Starter Suite $25.00 $25.00 per user / month Professional $80.00 $80.00 per user / month Enterprise $165.00 $165.00 per user / month Unlimited $330.00 $330.00 per user / month Einstein 1 Service $500.00 $500.00 per user / month |
Business $32.00 $40.00 per month Enterprise Custom |
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View Detailed Pricing
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Screenshots | Not Available | Not Available | Not Available |
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Videos |
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Company Details | Located in: Gurgaon, India Founded in: 2019 | Located in: Bangalore, India Founded in: 2015 | Located in: San Francisco, California | Located in: Vancouver, British Columbia Founded in: 2015 |
Contact Details |
098730 46993 https://www.g2.com/products/snaphy-labs-due-work/reviews |
+91 80 4709 2805 https://www.faveohelpdesk.com/ |
1-800-664-9073 https://www.salesforce.com/products/service-cloud/overview/ |
Not available https://supportbench.com/ |
Social Media Handles |
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