84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zendesk Support Suite
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Front
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Description | due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again. Read more | Introducing Converso, the AI-powered customer support solution designed to revolutionize the way their business provides customer service. With Converso, they can say goodbye to long wait times and frustrating customer interactions. This innovative technology streamlines the support process, saving their agents valuable time while improving customer service levels. Gone are the days of sifting through endless messages and struggling to keep up with customer inquiries. With Converso, they can reduce agent message volumes by an impressive 50%, allowing them to focus on more pressing matters. This not only increases productivity, but also leads to happier, more satisfied customers. But that's not all. Converso is equipped with the latest AI technology, meaning their virtual assistant is always learning and adapting to better serve their customers. This allows for a more personalized experience, building brand loyalty and trust amongst their clientele. And don't limit yourself to just one channel. With Converso, they can deploy their AI Assistant across multiple platforms, ensuring a seamless and consistent experience for their customers no matter where they choose to reach out for support. Whether it's through email, social media, or live chat, Converso has got they covered. As a professional with a third party perspective, they understand the importance of efficiency and superior service. That's why they are confident that Converso is the perfect fit for their business. With this informative, organized, and authoritative approach, they guarantee that their customers will be blown away by the level of support they receive. So why wait? Join the AI revolution and see the difference Converso can make for their business today. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more | Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. Read more |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing | # 2 Fastest Growing # 6 Most Popular |
Total Features |
13 Features
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11 Features
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18 Features
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18 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality |
Review Summary |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Basic Free Premium $49.00 $49.00 per month Enterprise Custom |
Converso Custom |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom Support Team $19.00 $19.00 per user / month Support Professional $55.00 $55.00 per user / month Support Enterprise $115.00 $115.00 per user / month |
Starter $19.00 $19.00 per user / month Growth $59.00 $59.00 per user / month Scale $99.00 $99.00 per user / month Premier $229.00 $229.00 per user / month |
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Tiledesk
4.8 Based on 13 Ratings |
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Screenshots | Not Available |
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Videos | Not Available |
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Company Details | Located in: Gurgaon, India Founded in: 2019 | Located in: London, United Kingdom | Located in: San Francisco, California - 94103 Founded in: 2007 | Located in: San Francisco, California Founded in: 2013 |
Contact Details |
098730 46993 https://www.g2.com/products/snaphy-labs-due-work/reviews |
Not available https://www.converso.io/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
Not available https://frontapp.com/ |
Social Media Handles |
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