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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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Description | contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. Read more | Dextr.Cloud is a customer experience managing platform that enables its users to engage customers in the purchasing process and support inquiries. The software uses the latest serverless technology from AWS in order to deliver a secure, elastic and highly available platform for its users. Dextr Omni-channel provides its users with an intuitive and unified interface that enables the agents to respond to customer communications across multiple channels such as email, chat, and social all in one queue. Pre-scripted answers are provided to the commonly asked questions. The software provides its users with a real-time agent and queue performance, silent monitoring or coaching, advanced activity filtering, listen and download recordings, ad-hoc and scheduled closures and personalized company branding. Dextr.Cloud software delivers powerful collaboration features directly to the desktop of the agent and enables them to check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the ordinary resolution flow. The software also provides robust pre-built integrations with leading CRM solutions so that the agents have the information required to make customers happy. Read more |
Pricing Options |
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SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
10 Features
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9 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Not Available
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Rating Distribution |
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Not Available
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Silver $105.00 $105.00 per user / month Gold $139.00 $139.00 per user / month Platinum $175.00 $175.00 per user / month Diamond $239.00 $239.00 per user / month |
Dextr.Cloud Custom |
View Detailed Pricing
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View Detailed Pricing
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RingCentral Contact Center
4.1 Based on 281 Ratings |
DialedIn
4.8 Based on 45 Ratings
Dialpad Contact Center
4.3 Based on 207 Ratings |
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Screenshots |
+ 8 More
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Not Available |
Videos |
+ 1 More
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Company Details | Located in: St Leonards, Australia | Located in: Las Vegas, NV Founded in: 2019 |
Contact Details |
1300 360 553 https://www.contactspace.com/ |
1-800-946-6127 https://dextr.cloud/ |
Social Media Handles |
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