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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption. Read more | At Daktela, they believe in helping customers tackle the complexities of customer communication. This all-in-one app simplifies and streamlines customer conversations no matter the size of the team or the range of channels used. They provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media so the user never misses a beat. These specialists work with the user to design a tailor-made package that fits the unique requirements. Plus, this customer support doesn't stop there: they focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price. Giving the customers the best experience isn't just about convenience. That's why Daktela looks out for users—so they can do what do best: provide outstanding service to each customer every time! In just one easy app from Daktela, managing communication has never been easier. Contact us today to learn more about cloud communications solutions customized for business goals! Read more |
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SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
7 Features
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6 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Novanet Cloud Contact Center Custom |
DAKTELA CLOUD PHONE Others DAKTELA LITE Others DAKTELA CONTACT CENTRE Others BESPOKE Custom |
View Detailed Pricing
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View Detailed Pricing
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RingCentral Contact Center
4.1 Based on 281 Ratings |
RingCentral Contact Center
4.1 Based on 281 Ratings |
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Screenshots |
+ 3 More
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Not Available |
Videos | Not Available |
Company Details | Located in: New York, USA | Located in: Chester, United Kingdom |
Contact Details |
+1 646 810 7000 http://www.novanet.net/c3 |
+44 208 089 1452 https://www.daktela.co.uk/ |
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