|
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Visit Website
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Visit Website
|
Description | It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls. Read more | At Daktela, they believe in helping customers tackle the complexities of customer communication. This all-in-one app simplifies and streamlines customer conversations no matter the size of the team or the range of channels used. They provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media so the user never misses a beat. These specialists work with the user to design a tailor-made package that fits the unique requirements. Plus, this customer support doesn't stop there: they focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price. Giving the customers the best experience isn't just about convenience. That's why Daktela looks out for users—so they can do what do best: provide outstanding service to each customer every time! In just one easy app from Daktela, managing communication has never been easier. Contact us today to learn more about cloud communications solutions customized for business goals! Read more |
Pricing Options |
|
|
SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
6 Features
|
6 Features
|
Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Queue Management (Calls)
|
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Queue Management (Calls)
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
User Rating |
|
Not Available
|
Ratings Distribution |
|
Not Available
|
Review Summary |
Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations. |
Not Available
|
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Calabrio ONE Custom |
DAKTELA CLOUD PHONE Others DAKTELA LITE Others DAKTELA CONTACT CENTRE Others BESPOKE Custom |
View Detailed Pricing
|
View Detailed Pricing
|
|
RingCentral Contact Center
4.1 Based on 281 Ratings |
|
Screenshots |
+ 9 More
|
Not Available |
Videos | Not Available |
Company Details | Located in: Minneapolis, MN | Located in: Chester, United Kingdom |
Contact Details |
+1 (763) 592-4600 https://www.calabrio.com/products/calabrio-one/ |
+44 208 089 1452 https://www.daktela.co.uk/ |
Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.