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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Confluence logo
Enterprise Wiki Software

4.2 4,177 user ratings

View Details

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Stonly logo
Enterprise Wiki Software

4.9 132 user ratings

View Details

Overview

Description Confluence is a powerful platform for managing online projects related to any kind of functional departments, be it marketing, finance, legal or human resource. It enables the user to plan projects, form communities, discover, share and discuss ideas, ask for recommendations and gather feedback from the team members, making it quick and simple to complete the task conveniently. It can also be integrated with JIRA software that helps in tracking issues and bugs, resolving issues with the help of function-rich tools such as ready-made templates, in-line comments, @-mentions, page likes etc., so that the project work can be organized and executed smoothly. Read more Stonly is an interactive step by step customer-specific workflow management software that enables businesses to create interactive guides for their customers, helping them with activation, issue resolution and the success part in various tasks. The software comes loaded with plenty of onboarding and adoption tools, offering a personal path to success to individual customers. It can also be integrated with user-specific websites or apps to offer proactive support to customers in real-time. Support agents can depend on Stonly to get ticket related issues resolved in no time, using fewer resources. With the help of scripted guides, customer support agents can troubleshoot, respond and fill in relevant fields consistently and automatically as well. The software can also be used to onboard new employees and offer them interactive guides, facilitating seamless learning opportunities about individual roles and team-based needs. To assure complete data protection, Stonly follows multiple national and European laws, including GDPR guidelines. Read more
Pricing Options
  • Free Trial Available
  • Starts at $8.33. Offers Free-forever plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    78%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    63%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    66%

Features

Total Features
Not Available
11 Features
Common Features for All
    Not Available
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Built-in Templates It has bundle of predefined templates that can be used for creating a design
    Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork
    Custom Branding Allows creating a unique identity for a business, product, or service. It includes designing elements like logos, colors, fonts, and messaging that reflect the brand's personality and values.
    Discussion Threads Helps in ensuring collaboration and exchange of views pertaining to a specific topic through comment posts
    Knowledge Database Lets you have an access to all your past chat history and documents
    Mobile Access Allows accessing the software and product/service related information from a mobile device
    Multi-language Support Available in multiple languages to support global customers
    Rich Text Editor Allows to write content directly with rich text formatting
    Search and Navigation Tools Comprehensive site-wide search, intuitive tagging, and rich metadata.
    Version Control It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.
  • + 8 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.2/5 4,177 user ratings
    4.9/5 132 user ratings
    Rating Distribution
    • Excellent

      44.3%
    • Very Good

      39.1%
    • Average

      13.5%
    • Poor

      2.2%
    • Terrible

      0.8%
    • Excellent

      88.6%
    • Very Good

      10.6%
    • Average

      0.8%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments

      Easy to Use Interface, Extensive Integrations, Collaboration Features, Comprehensive Knowledge Base

      Sluggish Performance, Limited Mobile Functionality, Confusing Navigation, Limited Customization Options

      Ease of Use, Intuitive Interface, Excellent Customer Support, Effective Interactive Guides

      Limited Design Customization, Limited Formatting Options, Occasional Navigation Issues, Lack of Advanced Customization

    Review Summary

    Confluence is a popular knowledge base and documentation platform praised for its ease of use, collaborative editing features, and integration with other Atlassian products, particularly Jira. Users appreciate the ability to create and share knowledge, track project progress, and organize documentation in a centralized location. However, some users find the search function to be lacking, the interface somewhat dated compared to newer tools, and the pricing model for the premium features expensive.

    Stonly is a user-friendly tool praised for its ease of use and quick implementation. Users highlight the ability to create in-depth guides quickly and efficiently, particularly for onboarding new users and providing technical support. While some users mention a learning curve for advanced features, Stonly's customer success team is consistently lauded for its responsiveness and assistance. The platform also benefits from its affordability, making it an attractive choice for businesses seeking to streamline their customer support and knowledge base management.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $8.33. Offers Free-forever plan.
    • Free Trial Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Standard $8.33 $10.00 per user / month

    Premium $10.00 $10.00 per user / month

    Server $10.00 $10.00

    Small Business Custom

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots Integrating with Confluence
    + 4 More
    How health works in Vitally
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Mountain View, California Located in: Paris, France Founded in: 2018
    Contact Details

    +1 415 701 1110

    https://www.atlassian.com/software/confluence

    Not available

    https://stonly.com/

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