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Zoho Desk |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | CloudFabrix is a provider of application analytics and intelligence for cross-layer and cross-domain application operations. CloudFabrix Software is an application analytics and intelligence company that provides cross-layer and cross-domain application operations insights to fulfill targeted business and operational results regardless of underlying technology stacks. From a business and operational standpoint, CloudFabrix assists companies in delivering constant and guaranteed application performance and agility. CloudFabrix enables businesses to transform and regulate numerous transforming entities, such as people, processes, apps, and operations, in a consistent, quantified, and insights-driven automated manner to fulfill business objectives. CloudFabrix unifies and streamlines IT operations and governance across multi-cloud systems for both classic and contemporary applications. CloudFabrix has offices in Pleasanton, California, as well as Pune and Hyderabad, India. From a business and operational standpoint, CloudFabrix assists companies in delivering constant and guaranteed application performance and agility. CloudFabrix enables businesses to transform and regulate numerous transforming entities, such as people, processes, apps, and operations, in a consistent, quantified, and insights-driven automated manner to fulfill business objectives. Read more | PagerTree empowers teams to share on-call responsibility and respond faster when incidents occurs. And it provides key features like On-Call Schedules, Escalation Layers, Reliable Notifications and much more. It is suitable for all types of organizations. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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CloudFabrix Custom |
Basic Free Pro $10.00 $10.00 per user / month Elite $20.00 $20.00 per user / month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Pleasanton, CA | Located in: College Station,Texas Founded in: 2016 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
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+1 530-771-8733 |
+1 415-418-7506 |
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