Home/Incident Management Software/AlertOps vs CloudFabrixUpdated on: April 20, 2024

Compare AlertOps vs CloudFabrix

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance. ..show more

CloudFabrix is a provider of application analytics and intelligence for cross-layer and cross-domain application operations. CloudFabrix Software is an application analytics and intelligence company that provides cross-layer and cross-domain application operations insights to fulfill targeted business and operational results regardless of underlying technology stacks. From a business and operational standpoint, CloudFabrix assists companies in delivering constant and guaranteed application performance and agility. CloudFabrix enables businesses to transform and regulate numerous transforming entities, such as people, processes, apps, and operations, in a consistent, quantified, and insights-driven automated manner to fulfill business objectives. CloudFabrix unifies and streamlines IT operations and governance across multi-cloud systems for both classic and contemporary applications. CloudFabrix has offices in Pleasanton, California, as well as Pune and Hyderabad, India. From a business and operational standpoint, CloudFabrix assists companies in delivering constant and guaranteed application performance and agility. CloudFabrix enables businesses to transform and regulate numerous transforming entities, such as people, processes, apps, and operations, in a consistent, quantified, and insights-driven automated manner to fulfill business objectives. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Bloomingdale, Illinois / +1 844-292-8255

Pleasanton, CA

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter Pack
Free

Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : 125 SMS / 25 Voice
  • account-wide
  • SMS and Voice Notifications (International) : 75 SMS / 25 Voice
  • account-wide
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Alert Prioritization and Deduplication
  • Enriched Alerts
  • Alert Lifecycle Tracking
  • API Requests : Unlimited
  • Data Retention : 3 Months
  • Help Center (Online)
Standard
$8 /User/Month

Alerting and on-call scheduling for small teams (up to 10 users)

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : 25 Phone & 25 SMS Notifications per user / month (additional notifications are $0.35 per notification)
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Alert Prioritization and Deduplication
  • Enriched Alerts
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • API Requests : Unlimited
  • Data Retention : 3 Months
  • Help Center (Online)
  • Chat and Email Support
Premium
$18 /User/Month

Advanced incident response automation for teams

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : Unlimited
  • Heartbeat Monitoring
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • ITSM and Outbound Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Single Sign-On (SSO)
  • Live Call Routing Phone Number : $10 per number/month (1 number free)
  • US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
  • International Live Call Routing : $0.35 per min
  • Alert Prioritization and Deduplication
  • Workflows (Customized Workflows) : Limited
  • Alert Delay and Suppression
  • Central Notification Rules
  • Dynamic Routing
  • Enriched Alerts
  • Incident Opt-Out
  • Custom Alert Mapping
  • Custom Actions
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • Operations Dashboard
  • Alert and Notification Reports
  • Incident Management Reports
  • API Requests : Unlimited
  • Data Retention : 1 Year
  • Help Center (Online)
  • Chat and Email Support
Enterprise
$27 /User/Month

Major incident management for enterprise needs

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : Unlimited
  • Heartbeat Monitoring
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • ITSM and Outbound Integrations
  • Advanced Permissions
  • Role-Based Security : Unlimited Customizable Roles
  • Billing Administration User
  • Single Sign-On (SSO)
  • Stakeholder Communications
  • Live Call Routing Phone Number : $10 per number/month (1 number free)
  • US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
  • International Live Call Routing : $0.35 per min
  • Alert Prioritization and Deduplication
  • Workflows (Customized Workflows) : Unlimited
  • Alert Delay and Suppression
  • Central Notification Rules
  • Dynamic Routing
  • Dynamic Grouping
  • Enriched Alerts
  • Incident Opt-Out
  • Custom Alert Mapping
  • Custom Actions
  • Manual Alerting
  • Message Templates
  • Conference Bridge Access
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • Operations Dashboard
  • Alert and Notification Reports
  • Incident Management Reports
  • API Requests : Unlimited
  • Data Retention : Unlimited
  • Help Center (Online)
  • Chat and Email Support
  • 24x7 Critical Response Support
  • Extended Proof of Concept
  • White-Glove Onboarding
Custom
Custom

The software offers Custom pricing plan on basis of request.

  • Non-Production Environment
  • Extended Proof of Concept
  • White-Glove Onboarding
View Price Page
CloudFabrix
Custom

Features

  • CloudFabrix Data Exchange (CFXDX)
  • AI Engine
  • Expanding AIOps Ecosystem
  • Enterprise Discovery & Data Collection
  • Built-In Diagnostic Automations
  • Cloud Scale Architecture

Add-On

  • Log Analytics
  • IT Monitoring
View Price Page

SCREENSHOTS

AlertOps Screenshots
CloudFabrix Screenshots

INTEGRATIONS

  • SolarWinds Service Desk
  • Panopta
  • Rackspace CDN
  • Microsoft Teams
  • Netcrunch
  • Splunk Cloud
  • Statuspage
  • New Relic APM
  • GitHub
  • Grafana
  • Errorception
  • Microsoft Azure
  • AppDynamics
  • Zendesk Support
  • LogicMonitor
  • Nagios XI
  • Zabbix
  • Monitis
  • StatusCake
  • Observium
  • Airbrake
  • Freshdesk
  • Datadog APM
  • Moogsoft
  • Freshservice
  • Cherwell Asset Management
  • Spiceworks Network Monitor
  • Uptime Robot
  • Dynatrace
  • Server Density
  • PRTG Network Monitor
  • Sumo Logic
  • Jira
  • DOMO
  • MongoDB
  • Microsoft Teams
  • Slack
  • Tableau
  • Twilio Flex
  • NetApp
  • Splunk Cloud
  • PagerDuty
  • Dynatrace
  • HubSpot CRM
  • Nagios XI
  • Salesforce
  • Zabbix
  • Jira

ALTERNATIVES

Top alternatives to AlertOps

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Top alternatives to CloudFabrix

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