[24]7 Customer Journey Analytics vs Clicky Comparison

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

[24]7 Customer Journey Analytics

Web Analytics Software

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Clicky

Web Analytics Software

4.7 38 user ratings

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Overview

Description

Customer Journey Analytics software is available 24 hours a day, 7 days a week to assist businesses to decipher complex customer journeys and figure out where things go wrong and how they can improve. For BI tools, the increasing complexity of interactions over time and across an ever-increasing number of channels creates too much noise. With a simplified root cause analysis and interactive visualisations, you can swiftly activate change. [24]7 Customer Service Analysts can graphically slice, dice, point, and click to learn how to promote digital adoption, what drives repeat calls, and more with Journey Analytics. A suite of tools lets you manage human and bot interactions across digital and voice channels. You can modernise voice calls with [24]7 Active Share by empowering agents to provide graphically rich digital content directly to customers. You can determine the core reason for client drop-offs and take fast action to remedy the problem using [24]7 Journey Analytics. [24]7.ai On a single platform, Engagement Cloud allows you to swiftly design, manage, and deploy the leading conversational AI apps. Customer service is also transformed by [24]7.ai, which empowers self-service automation and allows customers to get what they want faster. Read more

Clicky is a cloud-based Digital Analytics Software. See how many visitors are on your site and on the page you're viewing. You can also launch heatmaps from the widget, all without leaving your site. Receive alerts when your site goes offline so you can react immediately. Your site's uptime is monitored from 7 locations around the world. Bot detection and blocking are the best in the biz. Read more

Pricing Options

Free Trial Not Available
[24]7 Customer Journey Analytics Offers Custom plan.

Free Trial Available
Starts at $9.99. Offers Free-forever and Custom plan.

SW Score & Breakdown

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%
Reviews

60%
Momentum

60%
Popularity

61%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

83%
Momentum

69%
Popularity

73%

Features

Total Features	2 Features	10 Features
Common Features for All	Alert Notifications Alerts the user when predefined criteria is met Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Conversion Tracking Enables user to track customer conversion rate Event Tracking Identifies the important events happening in your application Goal Tracking Allows to track progress to reach business objectives Heatmaps Heatmaps show where users have clicked on a page Multiple Site Management Helps to analyze and track more than one websites Report Generation Gathers data and generates reports as PDF file. Time on site Tracking Tracks the time that a visitor spends on your website User Interaction Tracking Identifies and tracks the visitors interaction on your websites	Alert Notifications Alerts the user when predefined criteria is met Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Conversion Tracking Enables user to track customer conversion rate Event Tracking Identifies the important events happening in your application Goal Tracking Allows to track progress to reach business objectives Heatmaps Heatmaps show where users have clicked on a page Multiple Site Management Helps to analyze and track more than one websites Report Generation Gathers data and generates reports as PDF file. Time on site Tracking Tracks the time that a visitor spends on your website User Interaction Tracking Identifies and tracks the visitors interaction on your websites + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online

Reviews & Ratings

User Rating	Not Available	4.7/5 38 user ratings
Rating Distribution	Not Available	Excellent 71.1% Very Good 23.7% Average 5.3% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available [24]7 Customer Journey Analytics Offers Custom plan.	Free Trial Available Starts at $9.99. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	[24]7 Customer Journey Analytics Custom	Free Free Pro $9.99 $9.99 per month Pro Plus $14.99 $14.99 per month Pro Platinum $19.99 $19.99 per month Custom Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All [24]7 Customer Journey Analytics Alternatives	View All Clicky Alternatives