Gainsight PX |
| Description | ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more. Read more | Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services. Read more |
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Many users praise the platform's user-friendly interface, data accuracy, and strong reporting capabilities, highlighting its effectiveness in identifying at-risk customers. Reviewers also commend the platform's customer support team for their responsiveness and willingness to go above and beyond. However, some users have expressed concerns regarding the platform's pricing and the need for more integrations with other business tools. Additionally, a few reviewers have reported experiencing occasional bugs and glitches, although these seem to be infrequent. |
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ChurnZero Custom |
Gainsight CS Custom |
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View Detailed Pricing
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| Company Details | Located in: Arlington, VA - 22202 Founded in: 2015 | Located in: San Francisco, California Founded in: 2009 |
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Not available https://churnzero.net/ |
+1 888-623-8562 https://www.gainsight.com/customer-success/ |
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