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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Call Center Software

4.8 49 user ratings

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Overview

Description YakoVoice is a cloud call centre that can be used by small business, and one can get started with a five-seater call centre within 10 minutes, thanks to the power of AI used by this software. It is a cutting edge solution for cloud telephony, which in return helps in empowering your firm. The voice platform offered by YakoVoice comes with a plethora of services and products that assist in automating any business and offers the maximum benefits of cloud telephony. With the help of this software, you can discover the real power of cloud telephony. Getting access to all communication solutions under a single dashboard is made possible by YakoVoice. It will not only help the customers to connect to the brand with ease but at the same time, allow users to expand their business across the world without burning a hole in their pockets. Read more ChaseData offers powerful and affordable call center solutions for one’s BPO business by its integration with websites, social media, and traditional mass mail. The software offers a fast call back feature to reach out to a customer while his/her interest is strong, thus improving customer satisfaction. ChaseData offers industry-specific solutions to help both B2B as well as B2C marketing. The robust tools of the software keep track of how many contacts are made and the volume of sales generated. Users can control costs as well as the interface to increase the productivity of the business. The software comes inbuilt with compliance management, call logging, recording and routing, live chat and escalation management to modernize the call center business. The software provides a custom-made solution for inbound, outbound, and multichannel businesses through features like predictive and progressive dialer and click-to-call outbound dialing. The application also has an interface with email, live chat, text and social media channels. It even offers integration with the greatest productivity apps to increase sales. ChaseData comes with an onboard analytics feature to manage call queues, track performance and monitor customer satisfaction levels. Read more
Pricing Options
  • Free Trial Available
  • Free Trial Available
  • Starts at $89.0.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    79%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    81%
  • Momentum
    61%
  • Popularity
    75%

Features

Total Features
10 Features
10 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Concurrency Support Allows you to manage multiple calls concurrently
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Predictive Dialer Automatically dials to list of phone numbers
    Progressive Dialer Auto dials and connects agents to calls answered by live persons
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 7 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 7 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Installed - Windows
    • SaaS/Web/Cloud
    • Installed - Windows
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4.8/5 49 user ratings
    Rating Distribution
    Not Available
    • Excellent

      83.7%
    • Very Good

      12.2%
    • Average

      4.1%
    • Poor

      0%
    • Terrible

      0%
    Review Summary
    Not Available

    Overall, users praise the robust features and customization options of the software, highlighting its ability to handle complex call center requirements. Many reviewers commend the software's user-friendly interface, ease of implementation, and helpful customer support. However, some users express concerns about the occasional technical glitches and the need for improved reporting capabilities. Additionally, a few reviewers mention that the software's pricing can be a deterrent for some businesses.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Free Trial Available
    • Starts at $89.0.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic Others

    Advance Others

    Enterprise Others

    Small Business $89.00 $89.00 per user / month

    Professional $139.00 $139.00 per user / month

    Enterprise $169.00 $169.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots YakoVoice : Dashboard screenshot
    + 2 More
    Not Available
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Maharashtra, India Located in: Plantation, FL Founded in: 1996
    Contact Details

    022-40375745

    https://yakovoice.com/

    +1 888-739-8218

    https://www.chasedatacorp.com/

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