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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Sales Engagement Software

4.5 3,049 user ratings

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Overview

Description CallRail is a call tracking and marketing analytics software for those businesses that rely on new customers, quality phone calls and leads, for growth. The software includes a call tracking feature that allows users to keep track of a variety of online activities like PPC ads, social media posts, emails and keywords. It also helps businesses to gain access to the name, location and number of each lead. Also, with the lead centre feature, CallRail helps businesses to message, call and monitor all of their contacts in one place. Conversation intelligence is another feature of the software that allows users to automate call transcriptions with its AI-powered analysis. Moreover, businesses can even track web form submissions along with phone calls. CallRail also offers real-time insights that businesses need to boost growth. The areas of these insights range from ads, campaigns to keywords. At last, the software also comes equipped with a variety of tools, from customer communications to marketing analytics, that helps users to close more deals. Read more This is one of the leading sales engagement platforms trusted by over 40,000 sales professionals. Groove is built for both inbound and outbound sales teams. It helps sales representatives to spend more time closing deals by streamlining each stage of the sales process. A minimum of 5 users are required in your sales team and Groove specializes in helping salespeople engage in accounts, boost revenue and grow the pipeline. It ensures that campaigns are not only timely but also maintain quality communication. With Groove, salespeople can build multi-step campaigns called “Flows” which gives a better view of which prospects are responding. This feature also ensures that you deliver the right message to the right recipient at the right time. In addition, it also sends follow up messages to the leads and collaboration of the entire team. Groove helps in finding the right solutions to fix errors by providing valuable insights into the system. This also includes templates for call scripts and emails and other sales activities. Overall, this is a well-liked and widely used platform for sales management. Read more
Pricing Options
  • Free Trial Available
  • Starts at $45.0.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    75%
  • Momentum
    67%
  • Popularity
    93%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    63%
  • Popularity
    82%
SaaSworthy Awards
Not Available
# 5 Highly Rated # 2 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.6/5 490 user ratings
4.5/5 3,049 user ratings
Rating Distribution
  • Excellent

    81.4%
  • Very Good

    10.8%
  • Average

    1%
  • Poor

    1.6%
  • Terrible

    5.1%
  • Excellent

    56.3%
  • Very Good

    38.8%
  • Average

    4.4%
  • Poor

    0.5%
  • Terrible

    0%
User Sentiments

    Easy to Use Interface, Excellent Call Tracking, Comprehensive Reporting, Extensive Integrations

    Inconsistent Mobile App Experience, Occasional Technical Issues with Calls, Unreliable Keyword Tracking, Spam Calls on Provided Numbers

    Seamless Salesforce Integration, Email Tracking Capabilities, Efficient Groove Flows, Easy-to-Use Calendar Scheduling

    Occasional Software Glitches, Limited Outlook Compatibility, Inconsistent Groove Dialer Performance, Complex Flow Management

Review Summary

CallRail consistently garners positive feedback from users across various review platforms. Reviewers commend its user-friendly interface, comprehensive call tracking and analytics capabilities, and its effectiveness in improving sales performance. Many users appreciate the ease of setup and implementation, as well as the actionable insights provided by the platform. CallRail's customer support is frequently praised for its responsiveness and helpfulness. Although some users have mentioned occasional technical glitches or pricing concerns, the overall sentiment towards CallRail remains overwhelmingly positive, highlighting its position as a valuable tool for businesses seeking to optimize their marketing and sales efforts.

Overall, Groove receives positive feedback from users for its user-friendly interface, ease of use, and extensive features. Many reviewers highlight its intuitiveness, clean design, and ability to streamline communication and collaboration. Additionally, the platform's customization options, integrations with other tools, and mobile accessibility are frequently praised. However, some users mention occasional glitches and a learning curve for more advanced features. Additionally, pricing concerns and the lack of some specific functionalities are noted in a few reviews.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $45.0.
  • Free Trial Not Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Call Tracking $45.00 $45.00 per month

Conversation Analytics $95.00 $95.00 per month

Marketing Analytics $95.00 $95.00 per month

Analytics Suite $145.00 $145.00 per month

Groove Custom

 
View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Lead Center - Interaction List screenshot
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Account page
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Videos Video Thumbnail
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Vendor information

Company Details Located in: Atlanta, GA Founded in: 2011 Located in: San Francisco, California Founded in: 2014
Contact Details

(888) 480-5592

https://www.callrail.com/

650 900 8145

https://www.groove.co/

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