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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls. Read more | TelebuHub is a single-window software that’s loaded with all the tools and applications you need to manage an inbound, outbound or blended call center on the cloud or onsite. Host inbound, outbound or blended call centers with multiple IVR processes. Design your own IVR flow, define service levels & manage everything in real-time. Inbuilt CRM, Ticket Management, Knowledge Management System & Agent Scorecards. Use preview, progressive, or predictive dialers or trigger prerecorded voice broadcasts. A single view dashboard for agents, team leads, managers & back-office employees. Read more |
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| SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
6 Features
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5 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| User Rating |
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| Ratings Distribution |
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| Review Summary |
Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Calabrio ONE Custom |
TelebuHub Custom |
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View Detailed Pricing
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View Detailed Pricing
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FIVE CRM
4.2 Based on 14 Ratings |
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| Screenshots |
+ 9 More
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Not Available |
| Videos | Not Available |
+ 1 More
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| Company Details | Located in: Minneapolis, MN | Located in: Hyderabad, India |
| Contact Details |
+1 (763) 592-4600 https://www.calabrio.com/products/calabrio-one/ |
+91-40-23120000 https://www.telebu.com/hub |
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