Home/Remote Access Software/BeyondTrust Remote Support vs LogMeIn Rescue
Updated on: August 9, 2022

Compare BeyondTrust Remote Support vs LogMeIn Rescue

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Overview

Summary

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. ..read more

Web-based remote support without pre-Installed software for PC's, Mac's and smartphones. Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime. Rescue scales to deliver flexible, reliable remote support no matter how big the business is or how fast it grows. It's about more than tackling tech issues. It's about saving time and money, and boosting efficiencies across the company, just like these Rescue customers. ..read more

Features

Diagnostic Tools

Feedback Collection

File Transfer

Live Chat

Remote Control

Screen Sharing

Session Recording

Session Transfer

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Georgia, United States / +1 770-407-1800

Boston, Massachusetts

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Cloud
$2097 /Year

1st year per concurrent license : $2,097

Let us handle the infrastructure for you

Features

  • Deployment : BeyondTrust Cloud Appliance
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
Owned Appliance
Others

Deploy on-site or in your own data center.

Features

  • Deployment :
    • Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS)
    • Hosted in your data center
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
View Price Page
Rescue Remote Support
$108.25 /Month

Features

  • Real-time monitoring & reporting
  • Screen sharing
  • Remote control
  • Diagnostics
  • File transfer
  • Unattended machine access
  • Customization & branding
  • Integrations, APIs & mobile SDK
  • Scripting
  • Agent collaboration
  • Desktop calling card
  • Custom & predefined support channels
  • Agent & Administrator management
  • Top smartphone and tablet support
  • SMS connection method
  • Mobile device configuration
  • Push various profiles and settings
  • SDK for in-app support
View Price Page

SCREENSHOTS

BeyondTrust Remote Support Screenshots
View 8 screenshot(s)
LogMeIn Rescue Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Agiloft
  • Microsoft Dynamics 365 for Sales
  • Salesforce
  • Zendesk Support
  • Jira
  • SysAid
  • Freshservice
  • Agiloft
  • Freshdesk
  • Microsoft Dynamics 365 for Sales
  • Salesforce
  • Zendesk Support
  • HappyFox

ALTERNATIVES

Top alternatives to BeyondTrust Remote Support

TeamViewer
TeamViewer
VNC Connect
VNC Connect
RescueAssist
RescueAssist
AnyDesk
AnyDesk
ConnectWise Control
ConnectWise Control

Top alternatives to LogMeIn Rescue

Email Signature Rescue
Email Signature Rescue
LogMeIn Pro
LogMeIn Pro
Splashtop Remote Support
Splashtop Remote Support
AnyDesk
AnyDesk
Moz Pro
Moz Pro