Freshdesk Contact Center (Formerly Freshcaller) |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Start Free Trial
|
| Description | Happitu is an innovative software platform designed specifically for contact centers operating in omnichannel environments, streamlining the complexities of modern customer service workflows. By providing robust tools that automatically queue tickets for each interaction, Happitu transforms the way support agents manage their workload. Its powerful automation capabilities allow for the customization of workflows, ensuring that every customer contact is handled efficiently and in line with a company's specific business requirements. Furthermore, the intuitive drag-and-drop script designing tool empowers teams to create precise, step-by-step guides for agents, improving the consistency and quality of customer support delivered. With Happitu, contact centers can significantly enhance their operational performance, resulting in improved customer satisfaction and loyalty. Read more | BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
|
# 9 Fastest Growing # 13 Fastest Growing |
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
Not Available
|
| Rating Distribution |
|
Not Available
|
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Guides & Knowledge Custom AI Conversation Analysis Custom Enterprise Custom Quality Management Custom |
Starter (Agent Based) $10.00 $15.00 per user / month Growth (Agent Based) $20.00 $25.00 per user / month Enterprise (Agent Based) $40.00 $50.00 per user / month Standard (Unlimited Agents) $499.00 $624.00 per month Pro (Unlimited Agents) $999.00 $1,249.00 per month Business (Unlimited Agents) Custom Free for startups Free |
|
View Detailed Pricing
|
View Detailed Pricing
|
SmartSupport
4.1 Based on 13 Ratings 
|
|
|
| Videos |
|
+ 1 More
|
| Company Details | Located in: Saint Louis, MO | Located in: Morrisville, North Carolina - 27560 Founded in: 1999 |
| Contact Details |
Not available https://happitu.com/ |
+1 919.481.1974 https://www.bolddesk.com/ |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
