Home/Incident Management Software/Blameless vs FireHydrant
Updated on: February 9, 2023

Compare Blameless vs FireHydrant

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website. ..read more

FireHydrant is the only full incident management software that enables you to achieve consistency throughout the incident response lifecycle, allowing you to focus on fighting fires faster. FireHydrant can automate the process from alert to retrospective, tracking, communicating, and reporting on findings so you can focus on resolution. To discover how to deal with the chaos, go to firehydrant.io.Its goal is to make the incident management process more efficient by automating repetitive manual procedures. By documenting services, it also assists firms in focusing on satisfying core SLOs and saving time. Users can document ways to automate consistent procedures in the platform's runbook forum. The runbooks are great for future reference, and they help users avoid having to repeat operations after an incident.Customizable status pages are available on the platform for delivering critical information and ensuring successful communication. Clients can also use the status pages to stay informed about incident reports. FireHydrant has a dashboard for incident data and does reliability tests. Users can use the analytics reports to discover vital information and identify areas that need to be improved. ..read more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California

N/A

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Blameless
Custom

Features

  • Create, measure and maintain service level objectives
  • Automate incident resolution tasks via chatbot
  • Take the pain out of post-incident learning
  • Gain insight into factors affecting reliability
View Price Page
Starter
$25 /User/Month

Features

  • Up to 5 users, billed as $300 annually
  • Starter includes:
  • Slack integration
  • Alerting tool integration
  • Zoom integration
  • 1 public status page
  • 1 fully customizable, automated runbook
  • Incident retrospectives
  • SSO
  • Up to 5 users
  • API access
Advanced
$55 /User/Month

Features

  • 5-30 users, billed monthly per user
  • Everything in Starter, plus:
  • Ticketing tool integration
  • 1 private status page
  • Unlimited fully customizable, automated runbooks
  • Infrastructure and inventory management (advanced service catalog)
  • Scheduled maintenances
  • Deploy tracking
  • Incident response metrics
  • Minimum 5 users, maximum 30 users
Enterprise
Custom

Features

  • Everything in Advanced, plus:
  • Multiple public status pages
  • Authenticated customer status pages
  • Custom data retention
  • Compliance
  • Custom onboarding
  • Bulk user discounting
  • Advanced analytics
View Price Page

SCREENSHOTS

Blameless Screenshots
View 0 screenshot(s)
FireHydrant Screenshots
View 0 screenshot(s)

INTEGRATIONS

    NA
  • FireHydrant
  • Slack
  • Giphy
  • Jira Service Desk
  • Statuspage
  • GitHub
  • Checkly
  • PagerDuty
  • Google Meet
  • AWS CloudFormation
  • Opsgenie
  • Okta
  • Jira
  • VictorOps
  • Zoom

ALTERNATIVES

Top alternatives to Blameless

PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
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Opsgenie
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OnPage
OnPage

Top alternatives to FireHydrant

Blameless
Blameless
PagerDuty
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Opsgenie
Opsgenie
xMatters
xMatters
AlertOps
AlertOps