Home/Incident Management Software/Blameless vs FireHydrantUpdated on: April 15, 2024

Compare Blameless vs FireHydrant

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website. ..show more

FireHydrant is the only full incident management software that enables you to achieve consistency throughout the incident response lifecycle, allowing you to focus on fighting fires faster. FireHydrant can automate the process from alert to retrospective, tracking, communicating, and reporting on findings so you can focus on resolution. To discover how to deal with the chaos, go to firehydrant.io.Its goal is to make the incident management process more efficient by automating repetitive manual procedures. By documenting services, it also assists firms in focusing on satisfying core SLOs and saving time. Users can document ways to automate consistent procedures in the platform's runbook forum. The runbooks are great for future reference, and they help users avoid having to repeat operations after an incident.Customizable status pages are available on the platform for delivering critical information and ensuring successful communication. Clients can also use the status pages to stay informed about incident reports. FireHydrant has a dashboard for incident data and does reliability tests. Users can use the analytics reports to discover vital information and identify areas that need to be improved. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California

N/A

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Startup
$20 /User/Month

Features

  • Up to 100 employees
  • Complete bot functionality in Slack and Teams
  • CommsFlow Manager
  • Task checklists and runbooks
  • Automatic timeline event data capture
  • Retrospective report builder
  • Integration with alerting and video tools
Pro
$40 /User/Month

Features

  • Everything in Startup, plus
  • Comes with 25 users
  • Unlimited data retention
  • Unlimited custom dashboards
  • Integration with ticketing tools
  • Outbound webhooks
  • Full API access
Enterprise
Custom

Features

  • Everything in Pro, plus
  • Unlimited users
  • SLO Manager
  • Integration with APM, BI, and other data tools
  • Devoted Customer Success Manager
  • Dedicated Slack channel
  • Custom trainings
  • Support response within 1-hour
View Price Page
Starter
$25 /User/Month

Features

  • Up to 5 users, billed as $300 annually
  • Starter includes:
  • Slack integration
  • Alerting tool integration
  • Zoom integration
  • 1 public status page
  • 1 fully customizable, automated runbook
  • Incident retrospectives
  • SSO
  • Up to 5 users
  • API access
Advanced
$55 /User/Month

Features

  • 5-30 users, billed monthly per user
  • Everything in Starter, plus:
  • Ticketing tool integration
  • 1 private status page
  • Unlimited fully customizable, automated runbooks
  • Infrastructure and inventory management (advanced service catalog)
  • Scheduled maintenances
  • Deploy tracking
  • Incident response metrics
  • Minimum 5 users, maximum 30 users
Enterprise
Custom

Features

  • Everything in Advanced, plus:
  • Multiple public status pages
  • Authenticated customer status pages
  • Custom data retention
  • Compliance
  • Custom onboarding
  • Bulk user discounting
  • Advanced analytics
View Price Page

SCREENSHOTS

Blameless Screenshots
FireHydrant Screenshots

INTEGRATIONS

  • GotoMeeting
  • Microsoft Teams
  • Google Meet
  • Jira
  • Zoom
  • FireHydrant
  • Slack
  • Giphy
  • Jira Service Desk
  • Statuspage
  • GitHub
  • Checkly
  • PagerDuty
  • Google Meet
  • AWS CloudFormation
  • Opsgenie
  • Okta
  • Jira
  • VictorOps
  • Zoom

ALTERNATIVES

Top alternatives to Blameless

Incident.io
Incident.io
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps
OnPage
OnPage

Top alternatives to FireHydrant

Blameless
Blameless
Incident.io
Incident.io
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps