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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerDuty logo
Incident Management Software

4.5 2,074 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Blameless logo
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Overview

Description PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. Read more Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website. Read more
Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $20.0. Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    64%
  • Popularity
    99%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    66%
  • Momentum
    63%
  • Popularity
    78%

Features

Total Features
6 Features
7 Features
Common Features for All
    Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
    • Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.5/5 2,074 user ratings
    4.7/5 64 user ratings
    Ratings Distribution
    • Excellent

      56.7%
    • Very Good

      38.9%
    • Average

      4.2%
    • Poor

      0.1%
    • Terrible

      0.1%
    • Excellent

      71.9%
    • Very Good

      28.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    Review Summary

    PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $10.0. Offers Custom plan.
    • Free Trial Not Available
    • Starts at $20.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter $10.00 $10.00 per user / month

    Team $29.00 $35.00 per user / month

    Business $39.00 $47.00 per user / month

    Digital Operations Custom

    Startup $20.00 $20.00 per user / month

    Pro $40.00 $40.00 per user / month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Cut down on noise
    + 4 More
    Not Available
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: San Francisco, California Located in: San Mateo, California Founded in: 2017
    Contact Details

    1-650-989-2965

    https://www.pagerduty.com/

    Not available

    https://www.blameless.com/

    Social Media Handles

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