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Zoho Desk |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems. Read more | TaskCall is a professional incident response and management service that offers comprehensive support to organizations in digitizing their operations and reducing downtime costs. With its advanced technology, TaskCall streamlines the incident response process and enhances communication with stakeholders, resulting in efficient and swift incident resolution. The company offers in-depth analysis services to help organizations identify vulnerabilities in their systems and improve their efficiency in the long run. TaskCall understands the impact of downtime on an organization's productivity and strives to minimize the costs associated with it. The company offers a range of solutions tailored to meet the unique needs of each organization, providing them with reliable and effective support. TaskCall is committed to providing exceptional service to its clients, ensuring that their systems are secure, reliable, and always operational. With TaskCall's expertise, organizations can streamline their operations and focus on their core business objectives, without worrying about downtime or system vulnerabilities. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Alert and Event Consolidation, Ease of Integration, Simplified Incident Management, User-Friendly Interface Limited Customization Options, Occasional Bugs and Issues, Lack of Advanced API Functionality, Complex Configuration Process |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Big Panda is a well-regarded event management and monitoring solution. Users consistently praise its ease of use and setup, particularly for consolidating alerts and reducing ticket volume. It effectively correlates events across multiple sources, simplifies incident management, and integrates smoothly with external tools. While the user interface has drawn some criticism, Big Panda is considered a valuable tool for improving service availability, streamlining operations, and gaining insights from data. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
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AI-Generated from the text of User Reviews
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Free Free Starter $9.00 $9.00 per user / month Business $19.00 $19.00 per user / month Digital Operations $29.00 $29.00 per user / month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Mountain View, California | Located in: Madrid Founded in: 2020 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
(650) 562-6555 |
+1-917-524-9404 |
+1 415-418-7506 |
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