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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description atlasLive is a live chat service that can be easily integrated into a website to enable healthy conversations with customers. The brand believes that conversations can be catalysts to faster sales and with an interesting array of features and it promises to cut the sales cycle to half. Apart from the live chat pop out on the website, the service also allows to follow-up with customers via SMS conversations even when they’ve left the website. It supports auto-replies for the most common questions customers ask, saving manual effort. One of the biggest advantages is that Atlas Live allows unlimited users and there is no upper limit. For businesses using LassoCRM, the tool can be easily integrated and all registrants are immediately synced for a seamless experience. Fully setting up Atlas Live on a website takes just a few hours and getting started is even easier. Read more RingCentral Engage Digital software is a platform used to connect with customers across the web, social media, and messaging apps. The software offers tools to automate conversations with best-in-class chatbot. Collaborate with teams and can send messages to the right agent based on message content and agent skill set. Gain insights with a drag-and-drop business intelligence dashboards. Read more
Pricing Options
  • Free Trial Available
  • Starts at $495.0.
  • Free Trial Not Available
  • RingCentral Engage Digital Offers Custom plan.
SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    68%
  • Momentum
    61%
  • Popularity
    63%

Features

Total Features
4 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 1 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4.3/5 26 user ratings
    Rating Distribution
    Not Available
    • Excellent

      46.2%
    • Very Good

      42.3%
    • Average

      7.7%
    • Poor

      0%
    • Terrible

      3.8%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $495.0.
    • Free Trial Not Available
    • RingCentral Engage Digital Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    atlasLIVE $495.00 $495.00 per month

    RingCentral Engage Custom

     
    View Detailed Pricing

    Screenshots & Videos

    Screenshots atlasLive screenshot Not Available
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail

    Vendor information

    Company Details Located in: Utah, United States Located in: Belmont, CA
    Contact Details

    +1 435-565-1005

    https://try.atlasrtx.com/get-atlaslive

    (855) 973 9401

    https://www.ringcentral.com/digital-customer-engagement.html

    Social Media Handles

    Not available

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