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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Arena Live Chat enables users to create live group chat rooms and talk about their content. One can start this app in minutes. To begin with this, one has to create a live chat room for an event or start a permanent discussion. Next, the user needs to paste the line of code on the website, which takes not more than 45-50 seconds to start the session. With Arena Live Chat, users can chat with their audience and continue talking to them on their website itself, rather than switching to other social media platforms. This app is a powerful live group chat platform that is customizable, and users can choose where they want their chat room to be displayed. In other words, one can easily customize it with their website design without any fuss. This chat system prevents spammers and bans troublesome commenters from revisiting. The software comes with a responsive design and supports all devices. In addition to this, it comes with a well-organized dashboard where one can have complete control of their chat rooms. Moreover, this enterprise-grade platform allows users to develop and grow their customer base. Read more | Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging. Read more |
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SW Score & Breakdown |
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
4 Features
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7 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
Not Available
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Rating Distribution |
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User Sentiments |
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User-friendly interface, Efficient customer support management, Seamless social media integrations, Comprehensive reporting and analytics Limited third-party API integrations, Lack of multiple CRM connections, Limited historical data scaling, Mobile app unavailability |
Review Summary |
Not Available
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Sparkcentral is generally well-received by users, earning praise for its intuitive interface, robust features, and excellent customer support. Reviewers highlight its ability to centralize and manage customer interactions across various channels, streamlining communication and improving team collaboration. The platform's automation capabilities and customizable reporting features are also appreciated, enabling businesses to optimize their customer engagement strategies. While some users mention occasional technical glitches or a learning curve for new users, the overall sentiment towards Sparkcentral remains positive, with many users emphasizing its positive impact on their customer service operations. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Sparkcentral Custom |
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Not Available |
View Detailed Pricing
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LiveAgent
4.7 Based on 2564 Ratings
Salesforce Service Cloud
4.6 Based on 2618 Ratings |
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Screenshots | Not Available | |
Videos | Not Available |
+ 2 More
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Company Details | Located in: San Francisco, California | Located in: New York, New York Founded in: 2011 |
Contact Details |
+1 415-890-6072 https://arena.im/products/livegroupchat/ |
Not available https://www.sparkcentral.com/ |
Social Media Handles |
Not available |
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