3CLogic vs Servetel Comparison

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

3CLogic

Call Center Software

4.4 49 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Servetel

Call Center Software

4 1 user ratings

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Overview

Description

3CLogic is an appropriate contact centre solution that helps companies to transform their cloud platform or CRM by integrating voice with the pre-existing digital channels of communications. The solution helps companies to improve their contact centre services by introducing voice-enabled self-service mechanisms. It also comes loaded with a robust call centre functionality that enables users to contact individual clients through leading platforms like ServiceNow, SAP, Microsoft Dynamics and SugarCRM. With 3CLogic, businesses can easily create, modify and manage dynamic call flows designed to work with external business workflows. The solution even allows companies to use third-party data, matching customers with the right agent who can help them in the most appropriate way. With 3CLogic, users are also provided real-time visibility into the performance-related matters of Interactive Voice Response (IVR) workflows. Thus enabling them to identify operational bottlenecks, deflection points or drop-offs on the go. Advanced keyword spotting rules, call transcription and machine learning facilities included within the particular software helps with seamless identification of individual sentiments or tones of a customer-specific interaction. Read more

Servetel is a cloud-based telephonic service providing software company. The software ensures the stable and efficient connection between its customers and their business. With Servetel, users can generate virtual mobile numbers of their choice and run multiple missed call campaigns with them. This will connect them with more customers at no cost. The software comes with an interactive voice response (IVR) feature that allows its users to improve their customer engagement efficiently. Further, it has a voice broadcasting feature that allows users to convey their voice messages to the mass audience. One can easily record conversations with the customers for quality control, live monitoring and performance review with the software’s call recording feature. Users can forward business calls to any available destinations with Servetel’s call forwarding feature. The software also comes with a remote admin portal so that the company head can stay updated about every ongoing call between customers and agents. Users can keep track of the number of missed calls and received calls with the active SMS feature of the software. Read more

Pricing Options

Free Trial Not Available
3CLogic Offers Custom plan.

Free Trial Available
Servetel Offers Custom plan.

SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

76%
Momentum

60%
Popularity

78%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

60%
Momentum

61%
Popularity

82%

Features

Total Features	6 Features	8 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 3 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 5 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 49 user ratings	4/5 1 user ratings
Ratings Distribution	Excellent 57.9% Very Good 31.6% Average 4.5% Poor 2.3% Terrible 3.8%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Not Available 3CLogic Offers Custom plan.	Free Trial Available Servetel Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	3CLogic Custom	Servetel Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.7 Based on 63 Ratings 3CLogic Vs Call Center Studio Five9 4.1 Based on 1305 Ratings 3CLogic Vs Five9 Dialpad Contact Center 4.3 Based on 207 Ratings Callision HoduCC 4.8 Based on 20 Ratings 3CLogic Vs HoduCC	Knowlarity 4.2 Based on 27 Ratings Servetel Vs Knowlarity Call Center Studio 4.7 Based on 63 Ratings Servetel Vs Call Center Studio Callision VCC Live 4.7 Based on 96 Ratings Mobcall Servetel Vs Mobcall
	View All 3CLogic Alternatives	View All Servetel Alternatives