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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Revolutionizing Workforce Management with AI
Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Performance Scorecards
Assists in systematically evaluating and displaying employee performance metricsAI Powered Labor Optimization
Use artificial intelligence to predict and allocate staffing demands efficientlyWorkforce Forecasting
Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.Geofence
Offers location-based controls and security, crucial for mobile or field workforcesStandard Features
Location-based Scheduling
Helps to assign shifts based on geographic location preferences or requirements.Employee Dashboard
Central interface for employees to view tasks, schedules, and performance metrics.Leave Management
Track and approve employee leave requests systematicallyShift Scheduling
Efficiently allocate and manage employee work shifts to optimize productivity and operational effectivenessProcess Automation
Reduce manual tasks through automated systems and workflowsStaff Notification
Alerts the employee via email, text, and push notifications upon any new events or changes.Benchmarking
Setting up standards and targets for your team and team members, so that they are performing at their bestMulti-branch / Location Management
Helps to oversee operations across multiple sites or geographical locations.International Usability
Enables adaptation and functioning across various countriesRegulations Enforcement
Allows to implement and monitor adherence to specific industry or legal standardsMobile App
Helps your team to stay top on the business everywhereCompliance Management
Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followedFree Trial
Available
Pricing Plans
Zendesk Workforce Management Custom
For Organizations Managing Teams in Zendesk, Workforce Management (WFM) is the Ideal Scheduling Solution to Meet AI-forecasted Needs and to Provide Comprehensive Historical and real-time Reporting into Team Performance and Capacity.
Features
Learn more about Zendesk Workforce Management Pricing
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Tymeshift seamles...
What is workforce...
What is Zendesk Workforce Management used for?
Zendesk Workforce Management is Workforce Management Software. Zendesk Workforce Management offers the following functionalities:
Learn more about Zendesk Workforce Management features.
What are the top alternatives for Zendesk Workforce Management?
Does Zendesk Workforce Management provide API?
No, Zendesk Workforce Management does not provide API.
Vendor Details
San Francisco, California - 94103Social Media Handles
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