With AI-powered forecasting and scheduling solutions, Verint® Workforce ManagementTM helps enterprises maximize resources across all interaction channels. Optimal resource plans for both humans and bots are scheduled to maximize efficiency across the organization. Whether in the office or on the go, thoughtful automation and simple workflows give employees with flexible scheduling alternatives that promote employee well-being while guaranteeing compliance with company standards. Furthermore, as a full-featured cloud solution, it may relieve organizations of the burden of sophisticated infrastructure and administration, as well as simply extend to applications to provide staff with the tools they need to do their jobs. In the contact center, workforce management is utilized to plan agents to fit predicted workload without overstaffing. These programs anticipate the required resources to meet call demand using data from historical transactions or traffic information. WFM is well suited to enterprises with multi-skilled staff, time priorities for responding to client inquiries, and varying transaction volumes depending on the time of day or season. It assists managers in scheduling staff across multiple locations and understanding how each one runs. Time and attendance, scheduling, forecasting and planning, absence management, monitoring and analytics, performance and task management, and hiring and HR tools are all part of WFM systems.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Quality Management
Integrate quality department into the products lifecycle to ensure optimum qualityPortfolio Management
Portfolio management is the art and science of making decisions about investment mix and policyFor Call Centers
This feature makes the software suitable for implementing in call center work environmentAnalytics (Workforce)
Helps you track and analyse the performance of the workforcePerformance Metrics
Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a teamRevenue Management
Professional management of your revenue to ensure growth of your businessFree Trial
Not available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
Verint Monet WFO Custom
Features
Disclaimer: The pricing details were last updated on 18/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Verint Monet WFO Pricing.
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Monet Workforce O...
Verint Monet WFO ...
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What is Verint Monet WFO used for?
Learn more about Verint Monet WFO features.
Does Verint Monet WFO provide API?
No, Verint Monet WFO does not provide API.
Vendor Details
Los Angeles, CAContact Details
Not available
https://monetsoftware.com/workforce-optimization/
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