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Call Center Workforce Management Software
AgentTime revolutionary software solution was designed with small and medium-sized call centers in mind, providing an affordable option for efficient workforce management. This innovative Call Center Designer and SimACD make scheduling a breeze by utilizing your shift definitions, agent profiles, and agent requirements for both inbound and outbound environments. With AgentTime, they can rest assured that your agents will always be where they need to be, when they need to be there, ensuring optimal productivity and customer satisfaction. This user-friendly interface makes it easy to navigate and our intuitive features will have them wondering how they ever managed without it. Join the countless call centers that have already made the switch to AgentTime and experience the benefits of streamlined workforce management.
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Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Performance Scorecards
Assists in systematically evaluating and displaying employee performance metricsWorkforce Forecasting
Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.AI Powered Labor Optimization
Use artificial intelligence to predict and allocate staffing demands efficientlyGeofence
Offers location-based controls and security, crucial for mobile or field workforcesStandard Features
Location-based Scheduling
Helps to assign shifts based on geographic location preferences or requirements.Employee Dashboard
Central interface for employees to view tasks, schedules, and performance metrics.Shift Scheduling
Efficiently allocate and manage employee work shifts to optimize productivity and operational effectivenessStaff Notification
Alerts the employee via email, text, and push notifications upon any new events or changes.Multi-branch / Location Management
Helps to oversee operations across multiple sites or geographical locations.International Usability
Enables adaptation and functioning across various countriesLeave Management
Track and approve employee leave requests systematicallyProcess Automation
Reduce manual tasks through automated systems and workflowsRegulations Enforcement
Allows to implement and monitor adherence to specific industry or legal standardsMobile App
Helps your team to stay top on the business everywhereCompliance Management
Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followedBenchmarking
Setting up standards and targets for your team and team members, so that they are performing at their bestFree Trial
Not available
Pricing Plans
AgentTime Scheduler $380.00 $380.00 One-Time Payment
Includes Call Center Designer and SimACD - $120
Features
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is AgentTime used for?
AgentTime is Workforce Management Software. AgentTime offers the following functionalities:
Learn more about AgentTime features.
What are the top alternatives for AgentTime?
Does AgentTime provide API?
No, AgentTime does not provide API.
Vendor Details
+1 208-597-2637Social Media Handles
Not available
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