SusTern AI-Commerce

About SusTern AI-Commerce

Deep Dive with Clara AI

SusTern AI-Commerce is an agentic supply chain operating system and AI-native B2B commerce platform designed to unify the end-to-end trade ecosystem for specialty merchants, manufacturers, and distributors. By connecting manufacturers, suppliers, wholesalers, retailers, interior designers, and fulfillment partners into a single intelligent network, SusTern eliminates the administrative tax of modern B2B trade. As an agentic supply chain operating system, the platform streamlines product discovery, simplifies multi-party supplier communications, and automates complex downstream fulfillment workflows. Through supervised AI execution, SusTern automatically handles manual data entry tasks (such as parsing PDF purchase orders, running PO-to-SO transformations, tracking dynamic roll/yardage inventory, and syncing stock levels across distribution hubs) while keeping operations teams firmly in control of final approvals. Google For Startups Cloud Program - Ecosystem Partner. Built in Kitchener, Ontario, Canada

Screenshots & Videos

Command Center - AI-Commerce Operations Overview

Product Information Management (PIM) & Catalog Management

Pricing

Free Trial Not Available
Starts at $70.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

Not available

Modes of Support

Business Hours, Online

SusTern AI-Commerce Features

Show Feature Explanation

Show Missing Features

Workflow Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%

Reporting & Analytics

Performance Tracking

Integration with Business Systems

Approval & Routing Rules

Workflow Design & Automation

Process Modeling

Allows to create visual workflow design with drag-and-drop builders for business processes

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Product Information Management (PIM) Features

ERP Integration

Seamlessly integrates with leading systems such as SAP, Oracle, and NetSuite.

Centralized Storage

Stores all data at one place to facilitate easy access without any need of switching between clouds.

Data Import-Export

Helps in importing and exporting data

Data Quality Control

Helps in monitoring the quality of data input and processed

Digital Asset Management

Helps in the management of all digital content (files, images) and the online account itself

Collaboration

Helps you safely share data with only those who matter and enhances your teamwork

Localization

Allows users to experience the pop up's in their native languages

Inventory Management Features

Traceability

Helps to gather data on sourcing and find what materials and processes were used in product manufacturing

Supplier Management

Helps in automating, monitoring and managing a company's supplier lifecycle like pre-contract tasks, post-contract ones, etc

Purchase Order Management

Helps in the management process of purchase orders and ensures real-time monitoring/processing of purchase transactions

Order Entry

Ensures automatic order fulfillment for customers and clients

Kitting

Helps in categorizing, assembling, packing and supplying stock items together

Inventory Overview

Offers an overall view of the inventory stock in a glimpse

Inventory Optimization

Helps to maximize the use of the company stock or inventory

Inventory Forecasting

Helps in forecasting inventory items or stock supplies and facilitates making informed decisions for ensuring optimal inventory control

Custom Pricing Models

Helps in providing custom priced packages for stock items

Cost Tracking

Helps in tracking the cost of stock items for easy access

Search and Filter

Provides with advance and efficient search/ filter tools to get more refined findings or results

Multi-Location

Helps to manage business affairs across multiple sales channel

Transfer Management

Helps to document and automate as much as possible the shipment of inventory items from one warehouse to another

Shipping Management

Helps automating and monitoring the shipping process and controlling other aspects of shipping

Serialized Inventory Tracking

Helps automatically tracking the inventory items serial-wise

Barcoding (RFID)

Helps in scanning the barcode of an object and accurately records the data or transaction

Warehouse Management

Keep your stock safe by using barcodes or serial/lot numbers

Workflow Automation Features

Workflow Configuration

Configures flow of work in a systematic manner

Business Process Automation

Allows automatic handling of business processes

Third-party Integration

Offers synchronization with third-party applications

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Calendar Management

Helps viewing deadlines, upcoming events, handle or add new appointments, etc

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Order Management Features

Multi-channel Order Management

Order Routing & Fulfillment

Inventory Integration

Order Processing & Tracking

Reporting & Analytics

Returns & Refund Management

Customer Management

Payment Processing

Helps to manage automated transactions across various online channels

Omnichannel Commerce Features

Unified Customer Experience

Pricing & Promotion Management

Customer Data Management

Order Management (Omnichannel)

Inventory Synchronization

Multi-Channel Sales Integration

Analytics & Reporting

Payment Processing

Helps to manage automated transactions across various online channels

E-Commerce Tools Features

Marketing & SEO Tools

Product Catalog & Inventory Management

Customer Relationship Management (CRM)

Order Management & Fulfillment

Analytics & Reporting

Customer Support & Helpdesk Integration

Shipping & Logistics Management

Shopping Cart & Checkout Management

Payment Gateway Integration

Website & Store Builder

SusTern AI-Commerce Pricing

Free Trial

Not available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Subscription )

Retailer - Launch $70.00 $70.00 per month

Target Audience: Early-stage retailers
Transaction Fee: 1% fee (capped at $50k GMV/yr)
Inventory & Catalog: Up to 1,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 3 locations included (+$20/mo per extra location)
AI Operations: 30 AI operations/month
Call Allocations: 50 human call minutes & 30 AI call minutes/month
Discovery Fee: $35/yr retailer discovery listing

Start Free Trial

Retailer - Growth $160.00 $160.00 per month

Target Audience: Growing retailers
Transaction Fee: 0.75% fee (capped at $100k GMV/yr)
Inventory & Catalog: Up to 5,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 5 locations included (+$20/mo per extra location)
AI Operations: 100 AI operations/month
Call Allocations: 150 human call minutes & 75 AI call minutes/month
Discovery Fee: $35/yr retailer discovery listing

Start Free Trial

Retailer - Scale $330.00 $330.00 per month

Target Audience: Established retailers
Transaction Fee: 0.5% fee (capped at $250k GMV/yr)
Inventory & Catalog: Up to 20,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 15 locations included (+$20/mo per extra location)
AI Operations: 300 AI operations/month
Call Allocations: 500 human call minutes & 200 AI call minutes/month
Discovery Fee & Support: $35/yr retailer discovery listing + Priority support

Start Free Trial

Retailer - Enterprise $700.00 $700.00 per month

Target Audience: Large-scale retailers
Transaction Fee: 0.3% fee (capped at $500k GMV/yr)
Inventory & Catalog: Up to 75,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 35 locations included (+$20/mo per extra location)
AI Operations: Unlimited AI operations
Call Allocations: 1,200 human call minutes & 500 AI call minutes/month
Discovery Fee & Support: $50/yr retailer discovery listing + Dedicated CSM & priority support

Start Free Trial

Wholesaler - Launch $175.00 $175.00 per month

Target Audience: Growing wholesaler — catalog & discovery
Transaction Fee: 1% fee (capped at $50k GMV/yr)
Inventory & Catalog: Up to 500 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 3 locations included (+$20/mo per extra location)
AI Operations: 30 AI operations/month
Call Allocations: 50 human call minutes & 30 AI call minutes/month
Wholesale Features: Catalog management (full product & variant import/export), Buyer group pricing rules, Branded storefront & discovery listing ($35/yr)

Start Free Trial

Wholesaler - Growth $400.00 $400.00 per month

Target Audience: Active B2B wholesaler — full catalog management
Transaction Fee: 0.75% fee (capped at $100k GMV/yr)
Inventory & Catalog: Up to 2,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 5 locations included (+$20/mo per extra location)
AI Operations: 100 AI operations/month
Call Allocations: 150 human call minutes & 75 AI call minutes/month
Wholesale Features: Catalog management, Buyer group pricing rules & tiered discounts, RFQ management (automated quote workflow), Branded storefront & discovery listing ($35/yr)

Start Free Trial

Wholesaler - Scale $825.00 $825.00 per month

Target Audience: High-volume wholesaler — multi-buyer distribution
Transaction Fee: 0.5% fee (capped at $250k GMV/yr)
Inventory & Catalog: Up to 10,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 15 locations included (+$20/mo per extra location)
AI Operations: 300 AI operations/month
Call Allocations: 500 human call minutes & 200 AI call minutes/month
Wholesale Features: Full catalog management with bulk import/export, Buyer group pricing & tiered discounts, RFQ + contract pricing workflow, Multi-buyer distribution & allocation management, Branded storefront & discovery listing ($35/yr)
Support: Priority support

Start Free Trial

Wholesaler - Enterprise $1,750.00 $1,750.00 per month

Target Audience: Enterprise wholesaler — custom scale
Transaction Fee: 0.3% fee (capped at $500k GMV/yr)
Inventory & Catalog: Up to 50,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 35 locations included (+$20/mo per extra location)
AI Operations: Unlimited AI operations
Call Allocations: 1,200 human call minutes & 500 AI call minutes/month
Wholesale Features: Full catalog management with bulk import/export, Buyer group pricing, tiered discounts & contract pricing, RFQ + EDI integration support, Multi-buyer distribution, allocation & backorder management, Custom branded storefronts & dedicated discovery listing ($50/yr)
Support: Dedicated CSM + priority support

Start Free Trial

Manufacturer - Launch $350.00 $350.00 per month

Target Audience: Entry manufacturer — BOM + production ops
Transaction Fee: 1% fee (capped at $50k GMV/yr)
Inventory & Catalog: Up to 100 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 3 locations included (+$20/mo per extra location)
AI Operations: 30 AI operations/month
Call Allocations: 50 human call minutes & 30 AI call minutes/month
Manufacturing Features: Bill of Materials (BOM) — multi-level product structure, Production run tracking & scheduling, Raw material procurement requests, Discovery listing ($35/yr)

Start Free Trial

Manufacturer - Growth $800.00 $800.00 per month

Target Audience: Active manufacturer — full supply chain
Transaction Fee: 0.75% fee (capped at $100k GMV/yr)
Inventory & Catalog: Up to 500 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 5 locations included (+$20/mo per extra location)
AI Operations: 100 AI operations/month
Call Allocations: 150 human call minutes & 75 AI call minutes/month
Manufacturing Features: Bill of Materials (BOM) — multi-level product structure, Production run scheduling & work-in-progress tracking, Raw material procurement — automated reorder points, Multi-level cost rollup & margin analysis, Discovery listing ($35/yr)

Start Free Trial

Manufacturer - Scale $1,650.00 $1,650.00 per month

Target Audience: High-volume manufacturer — multi-location ops
Transaction Fee: 0.5% fee (capped at $250k GMV/yr)
Inventory & Catalog: Up to 1,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 15 locations included (+$20/mo per extra location)
AI Operations: 300 AI operations/month
Call Allocations: 500 human call minutes & 200 AI call minutes/month
Manufacturing Features: Full BOM management — multi-level, versioned structures, Production scheduling, WIP & finished goods tracking, RM procurement with supplier comparison, Multi-level cost rollup, margin analysis & variance reporting, Multi-location production ops management, Discovery listing ($35/yr)
Support: Priority support

Start Free Trial

Manufacturer - Enterprise $3,500.00 $3,500.00 per month

Target Audience: Enterprise manufacturer — custom scale
Transaction Fee: 0.3% fee (capped at $500k GMV/yr)
Inventory & Catalog: Up to 5,000 SKUs / finished goods SKUs (250 variants per SKU)
Locations: 35 locations included (+$20/mo per extra location)
AI Operations: Unlimited AI operations
Call Allocations: 1,200 human call minutes & 500 AI call minutes/month
Manufacturing Features: Full BOM management — multi-level, versioned & revision-controlled, Production scheduling, WIP, FG tracking & capacity planning, RM procurement, supplier comparison & contract management, Multi-level cost rollup, margin analysis, variance & forecast, Multi-location production ops & inter-site transfer management, Discovery listing ($50/yr)
Support: Dedicated CSM + priority support