SurveyCXM

About SurveyCXM

SurveyCXM is an all-in-one customer experience management (CXM) tool. It enables businesses to measure customer engagements and sentiments with precision, accuracy, and convenience. With SurveyCXM, teams no longer have to spend long periods of time drafting surveys or sifting through previous analytics all the necessary resources are managed in one platform. The interface is intuitive and easy for anyone of any skill level to use. SurveyCXM supports engaging multi-lingual templates that allow teams to reach an even larger scale of customers across multiple continents when designing a survey. Real-time dashboards provide comprehensive analytics on customer behavior, sentiment, preferences, general feedback, etc. Users can also leverage various powerful tools packed within this platform like branch surveys that can be used by teams to make better sense of their feedback at every step and target audiences more effectively. Aside from the built-in features, SurveyCXM offers total control over customization options with innovative AI-driven automation capabilities that let users create unique survey experiences tailored specifically to their brand’s needs without any excessive coding or technical knowledge required. The bottom line? With SurveyCXM, they get a data-driven way to measure customer engagements and enhance the user experience for their products or services all while saving time and resources.

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Pricing

Free Trial Not Available
SurveyCXM Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

60%
Momentum

62%
Popularity

63%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

SurveyCXM Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

SurveyCXM Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

SurveyCXM Custom

Features

Measure Customer Loyalty
Real-Time NPS / CSAT Scores
Quick alerts
Smart & Customized Dashboards
Service Recovery & Close Looping
Analyze the Customer’s Voice & Sentiments
Seamless Integration with most CRM & Social Media Platforms
Data Security is the highest priority
Track Promoters & Detractors
Drive improvement across organization
Track, report & close loop
Know the score with your customers
User-Friendly Unified NPS Portal
Channels of conducting NPS Survey

Disclaimer: The pricing details were last updated on 20/07/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SurveyCXM Pricing.