In the past 8 months, I have received misleading advice, I have been told a number of things are possible with Sharetribe Go using custom script, then after speaking with five separate developers, I now realise that this is in fact untrue. On numerous occasions, I have had to chase multiple times for a response, because apparently my emails randomly went into their spam folder. I have also received differing support from two support advisors, it feels as if they are not all on the same page and they are not really aware of the platform’s capabilities and limitations.
The most shocking part is that they make many of their own assumptions. One which led them to schedule my subscriptions for cancellation without my consent and then not inform me, despite them saying “we always do the cancellation upon the customer request and never on our own.” When I realised what they had done and called them up on it, their response was “You would have gotten a notification on July 16th to let you know about this scheduled cancellation in case you wanted to change something.” July 16th would have been two days prior to them cancelling my subscription. What Sharetribe deem as acceptable behaviour is shocking, particularly when they do things that they claim they never would.
The platform itself has the bare basics for features and lacks the ability to customise, and in my opinion is not worth the expensive hosting fees.
Landing pages are so important for any website. Your options to have one with Sharetribe is to pay them a ridiculous fee to host one page, almost as much as their fee for hosting the whole platform. Their landing page design looks cheap and clunky, customisation is extremely limited, you can’t even change the font from white to black (unless you are using a white background, in which case the font is black automatically) so you are forced to choose dark images otherwise you can’t see the font. The alternative they offer is for you to host and design your own landing page and they will host your platform on another domain. They clearly know little about how SEO works as that option is not viable.
When you realise that the platform has so many limitations, they advise you to self-host the platform as the code is open source, that way you can customise it how you want. I only wish I had done this from day one, I would have saved myself a lot of time, money and hassle.